KENISHA COAXUM

• Collaborated with special education team members to develop effective instructional strategies for diverse learners.
• Participated in professional development opportunities focused on special education best practices, applying new knowledge directly into daily teaching tasks.
• Increased parent involvement in their child''s education through consistent communication and parent-teacher conferences, resulting in better academic outcomes.
• Maintained accurate records of student progress, using data-driven decision-making to guide instructional practices for optimal results.

• Developed positive patient relationships through effective communication and compassionate attitude.
• Checked proper patient identification and labeled collection receptacles before collecting blood units and samples.
• Took standard precautions by using personal protective equipment.
• Performed data entry, scheduling and telephone administrative duties.
• Verified specimen information, completed data entry and properly matched patient information to specimens.
• Maintained specimen integrity from collection point and up to point transferred to technical staff.
• Processed specimens for drug screens, paternity tests and alcohol levels.
• Communicated with donors to explain specimen collection process and estimated wait-time for results.
• Improved communication by coordinating staff meetings for administrative and clinical staff.
• Achieved regulatory compliance with HIPAA, OSHA and labor laws by following policies.
• Monitored and replenished office supplies to maintain business operations.
• Developed and optimized schedules to cover expected workloads.
• Mentored junior staff on best practices in blood collection and patient interaction.
• Developed and implemented training programs for phlebotomy techniques and safety protocols.
• Collaborated with healthcare teams to ensure compliance with quality assurance measures in blood collection procedures.
• Established positive relationships with local healthcare facilities, facilitating job placement opportunities for graduates.

• Cleaned, sanitized and maintained department equipment and work areas according to facility standards.
• Verified specimen information, completed data entry and properly matched patient information to specimens.
• Collected specimens from patients in rooms, emergency department and other hospital units.
• Completed phlebotomy and associated tasks as per applicable SOPs for consistent and safe daily operations.
• Understood and adhered to HIPAA policies, procedures and regulations to maintain patient confidentiality.
• Selected appropriate procedure to collect fluid or tissue samples.
• Extracted blood specimens in line with lab procedures with minimal bruising to patients.
• Retrieved samples from arteries and veins based on patient factors.
• Verified normal iron levels in blood samples using hemoglobin tests.
• Obtained units of blood from patients using finger stick, heel stick and arterial blood gas puncture methods.

• Verified specimen information, completed data entry and properly matched patient information to specimens.
• Collected specimens from patients in rooms, emergency department and other hospital units.
• Maintained organized and sanitized environment and verified stock of operating supplies and forms.
• Completed phlebotomy and associated tasks as per applicable SOPs for consistent and safe daily operations.
• Documented receipt of specimens in electronic medical record system.
• Met high-volume targets with focus on safety, compliance and quality control.

• Streamlined patient registration processes to enhance workflow efficiency.
• Collaborated with clinical staff to ensure accurate patient information collection.
• Managed insurance verification and pre-authorization processes for seamless patient access.
• Coordinated with multiple departments to facilitate timely scheduling of appointments and services.
• Stayed calm under pressure to and successfully dealt with difficult situations.

Enrolled in Phlebotomy and Medical Billing and Coding. Certified in both. Practiced Phlebotomy for 20 years.

• Assisted customers in selecting footwear, ensuring satisfaction and comfort.
• Maintained knowledge of current shoe trends and inventory to provide informed recommendations.
• Improved store layout for optimal product visibility and enhanced shopper experience.
• Managed cash register operations, ensuring accurate transactions and efficient checkout processes.
• Collaborated with team members to achieve daily sales targets and improve overall performance.
• Conducted regular inventory checks, minimizing stock discrepancies and enhancing order accuracy.
• Developed strong customer relationships, fostering repeat business through exceptional service delivery.

• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours across night, weekend, and holiday shifts.
• Paid attention to detail while completing assignments.

• Trained new staff on product features, sales techniques, and customer service standards.
• Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
• Developed rapport with repeat customers, remembering names and preferences to provide tailored shopping experiences each visit.
• Conducted regular price checks, keeping customers informed of current promotions and discounts available.
• Boosted sales revenue with effective upselling of shoe accessories, such as insoles and cleaning products.
• Assembled promotional displays to increase brand awareness and attract customers.
• Supported store management during peak hours by assisting with crowd control, line management, and additional tasks as needed.
• Increased customer satisfaction by providing personalized shoe recommendations based on individual needs and preferences.
• Recommended complementary purchases to customers, increasing revenue.
• Listened to customer needs and desires to identify and recommend optimal products.

• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Proved successful working within tight deadlines and a fast-paced environment.

• Provided exceptional customer service, enhancing shopping experience and fostering client relationships.
• Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
• Educated customers on product features, promoting informed purchasing decisions and increasing sales opportunities.
• Collaborated with team members to create visually appealing displays that attracted customer attention and drove engagement.