Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenisha Evans

Beech Island,SC

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

15
15
years of professional experience

Work History

Supervisor

Teleperformance
07.2020 - Current
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.

Assistant Manager

Taco Bell
09.2013 - 03.2020
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Housekeeper

Knights Inn Motel
09.2011 - 08.2013
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.

Tour Guide

South CarolinaWelcome Center
03.2009 - 10.2009
  • Enhanced visitor experience by providing engaging and informative tours of various attractions.
  • Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
  • Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
  • Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.

Education

High School Diploma -

Lucy Craft Laney High School
Augusta, GA
05.2009

Skills

  • Data Analytics
  • Inventory Control
  • Staff Management
  • Process Improvement
  • Business Development
  • Business Administration
  • Operations Management
  • Schedule Development
  • Strategic Planning

Timeline

Supervisor

Teleperformance
07.2020 - Current

Assistant Manager

Taco Bell
09.2013 - 03.2020

Housekeeper

Knights Inn Motel
09.2011 - 08.2013

Tour Guide

South CarolinaWelcome Center
03.2009 - 10.2009

High School Diploma -

Lucy Craft Laney High School

Similar Profiles

CREATE PROFILE
Kenisha Evans