Kenisha Gatson
Stockton,CA
Summary
History of exceptional performance planning production schedules, problem-solving and communicating department goals. Quickly adapts to stressful situations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Data Entry Coordinator
HomeTeam Pest Defense
03.2024 - 08.2024
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Responded to customer requests for products, services, and company information.
- Reviewed, corrected, deleted and re-entered data to eliminate duplication of data and maintain data integrity.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Customer Service Representative
Havertys Furniture
08.2021 - 03.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Met customer call guidelines for service levels, handle time and productivity.
Recovery Specialist
The CMI Group
08.2019 - 07.2021
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Improved client satisfaction through timely communication and resolution of account discrepancies.
Sales Representative
TruGreen Lawn Care
03.2018 - 07.2019
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Described product highlights and benefits to help guide purchasing decisions.
- Contacted potential customers to capitalize on sales opportunities.
- Emphasized product specifications to meet customer needs.
- Responded to customer calls and emails to answer questions about products and services.
Retail Team Leader
Macys Department Store
07.2016 - 08.2017
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Head Cashier
Lowes Home Improvment
07.2013 - 01.2016
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Resolved escalated customer disputes with special actions such as discounts.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising, and customer service.
Head Cashier
The Home Depot Inc
09.2011 - 06.2013
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Resolved escalated customer disputes with special actions such as discounts.
- Educated employees on register use, merchandising, and customer service.
- Led cashiers and associates in providing thoughtful customer service.
Education
High School Diploma -
San Leandro High
06.2003
Skills
- Customer Correspondence
- Accuracy and Attention to Detail
- Customer Service-Oriented
- Prioritization
- Time Management
- Troubleshooting and Resolution
- Fast Typing Speed
- Phone and Email Etiquette
- Data Entry
Timeline
Data Entry Coordinator
HomeTeam Pest Defense
03.2024 - 08.2024
Customer Service Representative
Havertys Furniture
08.2021 - 03.2024
Recovery Specialist
The CMI Group
08.2019 - 07.2021
Sales Representative
TruGreen Lawn Care
03.2018 - 07.2019
Retail Team Leader
Macys Department Store
07.2016 - 08.2017
Head Cashier
Lowes Home Improvment
07.2013 - 01.2016
Head Cashier
The Home Depot Inc
09.2011 - 06.2013
High School Diploma -
San Leandro High
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