Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kenisha Gillespie

Kenisha Gillespie

Union City,GA

Summary

Customer service professional able to work long hours standing and walking to prepare packages. Highly organized, dependable and punctual with solid understanding of performance requirements. Experienced at managing business operations. Expertise in employee oversight, customer relationship management and ambitious at expanding personal accomplishments and business goals. Effective Trainer with over 10 years of experience working. Skilled in engaging trainees, building rapport and motivational to trainees to excel and strive for excellence.

Overview

21
21
years of professional experience

Work History

Customer Service Representative

Jandbmedical
College Park, GA
12.2023 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Improved patient satisfaction by efficiently handling inbound calls and addressing their medical concerns.
  • Enhanced call center performance by providing excellent customer service and consistently meeting performance metrics.

Packer

Walmart Distribution Center
10.2016 - 11.2023
  • Packed merchandise into boxes and containers to ensure safe shipment
  • Conducted cycle counts of products and input corrections to warehouse inventory system
  • Mentored new employees on daily warehouse procedures and answered task-related questions for quick job acclimation
  • Accomplished production goals by working with speed and accuracy
  • Used equipment such as CMC Machine to complete jobs quickly and correctly
  • And also QA to make sure right packing slip goes to correct customer
  • Arranged items on pallets according to size and weight
  • Marked and labeled containers with accurate shipping information to prevent delays
  • Reviewed packing slips and other documentation to properly box requested items for shipment
  • Assembled cartons, crates and containers to prepare for shipping.
  • Completed daily orders with expert picking and packing of shipments.
  • Inspected items to identify discrepancies and damages and reported to supervisor.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Collaborated with team members to achieve daily goals and meet company objectives.

Customer Service Representative

Caremark LLC
08.2006 - 07.2015
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance
  • Set up and activated customer accounts to maintain QA satisfaction levels
  • Answered inbound calls per day and directed to designated individuals or departments
  • Updated and submitted documentation for insurance, store and liability purposes
  • Answered customer questions regarding medication
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
  • Upheld quality control policies and procedures to increase customer satisfaction
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Bank Branch Manager

First Midwest Bank
02.2003 - 12.2011
  • Oversaw branch team with 7 customer service representatives and 8 personal bankers and implemented training for all new employees
  • Maximized branch revenue by optimizing daily operations
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making
  • Processed all sales transactions accurately and promptly to prevent long customer wait times
  • Trained employees on cash drawer operation
  • Processed treasury, tax and loan payments
  • Met or exceeded sales goals by promoting bank products and services in every interaction
  • Supplied tellers with coin and currency as needed
  • Balanced daily cash deposits and bank vault inventory with zero error rate
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Assessed employee performance and developed improvement plans.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.

Education

Medical Billing -

Medical Insurance Coding, CSI
Gurnee, IL
02.2011

High School Diploma -

Zion Benton Township High School
Zion, IL
05.1996

Skills

  • Production Line Monitoring
  • Crew Management
  • Excels in team leadership
  • Employee training
  • Proficient in Microsoft Windows (XP, 78, 10 Working collaboratively 2000)
  • Storage organization
  • Labeling
  • Leadership
  • Data management

Timeline

Customer Service Representative

Jandbmedical
12.2023 - Current

Packer

Walmart Distribution Center
10.2016 - 11.2023

Customer Service Representative

Caremark LLC
08.2006 - 07.2015

Bank Branch Manager

First Midwest Bank
02.2003 - 12.2011

Medical Billing -

Medical Insurance Coding, CSI

High School Diploma -

Zion Benton Township High School

Similar Profiles

CREATE PROFILE
Kenisha Gillespie