Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenisha Holton Davis

DesMoines

Summary

Adept at enhancing patient satisfaction through empathetic service at Health Point Auburn, I excel in HIPAA compliance and patient confidentiality. Leveraging customer service expertise and medical terminology knowledge, I've significantly improved insurance verification processes. My proactive approach in high-pressure environments has consistently boosted customer loyalty and operational efficiency.

Overview

7
7
years of professional experience

Work History

Patient Service Representative

Health Point Auburn
08.2024 - Current
  • Exhibited empathy and active listening during patient interactions, enhancing patient satisfaction and trust.
  • Applied billing and coding software to process insurance claims, reducing errors and expediting payment.
  • Assisted patients with registration processes, verifying personal information and insurance details.
  • Handled patient inquiries regarding services and billing, providing clear and accurate information.
  • Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
  • Built and maintained positive working relationships with patients and staff.
  • Balanced deposits and credit card payments each day.
  • Took copayments and compiled daily financial records.
  • Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
  • Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
  • Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.

Customer Service Representative

Consumer Direct Care
04.2023 - 02.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.

Package Delivery Driver

Amazon
01.2021 - 03.2023
  • Delivered packages to customer doorsteps and business offices.
  • Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
  • Maintained clean driving record and observed relevant traffic laws to reduce risks.
  • Improved customer satisfaction by ensuring timely and accurate package deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Handled packages with care to prevent damage during transit, ensuring that all items arrived in the same condition as when they were initially picked up.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.

Customer Service Cashier

McDonald's Fast Food Restaurant
04.2018 - 03.2021
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.

Education

High School Diploma -

Decatur High School
Federal Way, WA
06-2019

Skills

  • Customer service
  • HIPAA compliance
  • Insurance verification
  • Insurance verifying
  • Patient confidentiality
  • Payment collection
  • Medical terminology
  • Patient greeting

Timeline

Patient Service Representative

Health Point Auburn
08.2024 - Current

Customer Service Representative

Consumer Direct Care
04.2023 - 02.2024

Package Delivery Driver

Amazon
01.2021 - 03.2023

Customer Service Cashier

McDonald's Fast Food Restaurant
04.2018 - 03.2021

High School Diploma -

Decatur High School

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Kenisha Holton Davis