Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kenisha Jenkins-Lee

Baltimore,MD

Summary

Dynamic leader with a proven track record specializing in client advocacy and strategic planning. Excelled in enhancing client satisfaction, youth engagement, and collaboration with community leaders for services to aid those experiencing homelessness. Skilled in team leadership and complex problem-solving, fostering strong relationships and driving successful project completions.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Manager of Client and Employment Services

Catholic Charities
02.2022 - Current
  • Maintained a professional, organized, and safe environment for employees and patrons.
  • Enhanced client satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Delivered culturally competent care working effectively with diverse populations experiencing homelessness risk factors.
  • Developed personalized service plans for clients, addressing their unique barriers to housing stability.
  • Provided crisis intervention services as needed, de-escalating situations and connecting clients with emergency resources.
  • Maintained accurate records and documentation, tracking client progress towards goals and reporting outcomes to funding sources.
  • Built trusting relationships with clients by maintaining open lines of communication and demonstrating empathy for their individual experiences.
  • Developed and maintained relationships with clients and service providers through collaboration and partnership.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Program Manager

CivicWorks
06.2017 - 02.2022
  • Enhanced youth engagement by implementing innovative programs and activities tailored to their interests.
  • Conducted assessments to determine types of services individuals required.
  • Managed post-award services and oversaw state and federal grant awards for compliance with uniform guidance and grant-specific requirements.
  • Worked with directors and grant program staff to implement established grant compliance policies and procedures.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Managed cross-functional teams for successful project completion within deadlines and budgets.
  • Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
  • Stepped into the Interim Director Role for 6 months to maintain program structure and stability.
  • Served as Intake and Placement Coordinator, Administrative Assistant, Americorps Supervisor and GED Instructor during my tenure at Civic Works.

Education

Bachelor of Science - Human Services

Walden University
Minneapolis, MN
05-2026

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Strategic Planning
  • Project Management
  • Customer Relationship Management (CRM)
  • Youth engagement
  • Client Advocacy
  • Policy Knowledge
  • Client Needs Assessments

Certification

  • Employment Services Activator Training | ReWork America Alliance | July 2024

Timeline

Manager of Client and Employment Services

Catholic Charities
02.2022 - Current

Program Manager

CivicWorks
06.2017 - 02.2022

Bachelor of Science - Human Services

Walden University

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Kenisha Jenkins-Lee