Kenisha K. Edwards
Bakersfield,CA
Summary
Seasoned Service Professional and Supervisor offering proven history of ensuring optimal customer service, managing teams and streamlining operations. In-depth knowledge of customer satisfaction techniques, complaint resolution, and workflow optimization. Notable strengths include conflict resolution, process improvement and staff development. Significant impact in previous roles through improved efficiency, increased team productivity and enhanced customer experience.
Overview
13
13
years of professional experience
Work History
Social Service Supervisor II
Kern County Department Of Human Services
Bakersfield, CA
07.2022 - Current
- Assigned, trained and managed service staff to ensure quality customer service.
- Developed and implemented departmental policies and procedures for efficient operations.
- Managing a team of social workers and case managers
- Conducting ongoing coaching, assessment, training and education of staff
- Evaluation of staff performance
- Prepares reports, inputs data and retrieves case information from management systems
- Makes recommendations regarding hiring, promotions, and disciplinary actions.
- Hold team and individual conferences with staff members to ensure compliance
- Evaluates the effectiveness of policies and procedures
- Assigns, monitors and controls work to ensure that standards of performance are maintained
Prevention Services Facilitator
Kern County Superintendent of Schools
Bakersfield, CA
04.2019 - 02.2021
- Housing Screenings
- Case Management
- Workshop Facilitation
- Participation in the Kern County Homelessness Collaborative
- Completed home calls as necessary and as required for Case Management
- Completed Housing Inspections
Legal Instructor
Santa Barbara Business College
Bakersfield, CA
04.2012 - 09.2014
- Demonstration, communication and interpersonal skills as they relate to interaction with students, other teachers, administrators, and other school personnel
- Enforcement of regulations concerning student conduct and discipline
- Implementation of designated curriculum
- Maintenance of the confidentiality of school records
- Developed and implemented lesson plans to instruct students on the criminal justice system
- Provided individualized instruction to students to improve their academic performance.
- Assessed student progress through tests and quizzes in order to evaluate understanding of course material.
Social Service Worker I, II, IV, V
Kern County Department of Human Services
Bakersfield, CA
- Facilitated Child Family Team Meetings
- Prepared Adoptive Finalization and Adoptive Placement Paperwork
- Facilitated groups requiring comprehensive professional knowledge, with the aim of improving individual and family functioning
- Assisted with the recruitment of foster parents and adoptive homes
- Oversaw field placements of interns in graduate programs
- Evaluated the suitability of placements in and out of county
- Evaluated personal and psychological factors in individual and family situations
- Interpreted policies and departmental procedures
- Trained new staff as lead worker
- Operated County Equipment
Education
Child Family Team Meeting Facilitator Training -
01.2017
Team Decision Making Facilitator Training -
UC Davis
01.2012
Master of Social Work -
California State University
Bakersfield, CA06-2010
Baccalaureate in Liberal Studies - Child Development
California State University
Bakersfield, CA04-2007
Skills
- Conflict Mediation
- Documentation
- Service Delivery
- Supervisory role experience
- Management experience
- Rapport Building
- Policy Interpretation and Application
- Case Management
- Assessment and Court Report Writing
- Child Family Team Meeting Facilitation
- Active Listening
- Task Delegation
- Supervision of Social Work Staff
References
References available upon request.
Timeline
Social Service Supervisor II
Kern County Department Of Human Services
07.2022 - Current
Prevention Services Facilitator
Kern County Superintendent of Schools
04.2019 - 02.2021
Legal Instructor
Santa Barbara Business College
04.2012 - 09.2014
Social Service Worker I, II, IV, V
Kern County Department of Human Services
Child Family Team Meeting Facilitator Training -
Team Decision Making Facilitator Training -
UC Davis
Master of Social Work -
California State University
Baccalaureate in Liberal Studies - Child Development
California State University
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