Kenisha Lyday
Cedar Hill,United States
Summary
Office Administrator who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Patient Representative
Care Now
09.2023 - Current
- Checks-in patients in a timely manner. Ensures all Web Check-in procedures are followed
- Answers phone calls to the clinic and provides information or refers questions to others as needed
- Verifies insurance timely and accurately
- Ensures the occupational client’s preference card is followed and occupational procedures
- Reviews all patient paperwork to ensure completeness and insures collection of necessary insurance / demographic information
- Completes Daily Balance Checklist after each shift. Includes all forms of payment are accounted for and documented
- Managed patient inquiries and concerns, ensuring high-quality service and support.
- Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Provided exceptional customer service to patients, creating a welcoming and supportive environment.
Receptionist
Dubai Heights Academy
01.2020 - 04.2020
- Welcomed all students and parents with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices or classrooms.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel or departments.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Checked-in visitors and managed logbooks to comply with security initiatives.
- Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
- Routed incoming mail and messages to relevant personnel without delay.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled the bus registration for afternoon student bus pick-up.
- Maintained the morning student registration.
- Updated parent portal with school news, announcements, and school trip information through the booking system.
- Took queries and appointments for perspective parents requesting school tours.
Human Resources Administrative Assistant
Office of the Program Manager Saudi Arabian National Guard
06.2012 - 12.2013
- Assisted Army Personnel Manager in all Military Human Resources support and Personnel Management.
- Provided support for the overall welfare and well-being of Officers in the United States Army.
- Prepared new assignments and relocations for the Officer Personnel.
- Answered and quickly redirected up to 15-20 calls per hour.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Managed office supplies, vendors, organization and upkeep.
- Ordered and distributed office supplies while adhering to a fixed office budget.
- Prepared and distributed awards for recognition for all civilians and military personnel.
- Organized and processed all new incoming/ and outgoing personnel, security and paperwork.
- Completed data entry for all military databases, while maintaining any emergency notifications, emails, or personnel accountability support.
- Certified to create Common Access Cards (CAC) 'Smart' ID card for active-duty military personnel, Selected Reserve, DoD civilian employees, and eligible contractor personnel.
Medical Receptionist
Polaris Urgent Care
06.2004 - 07.2008
- Prepared patient charts, pre-admissions, filed insurance claims, and consent forms as necessary.
- Ordered and distributed office supplies while adhering to a fixed office budget.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Answered and managed incoming and outgoing calls; along with quickly redirecting up to 30 calls per hour.
- Coordinated and organized employee business and social events.
- Organized all new hires, training and temporary paperwork.
- Coordinated board and committee meetings, including schedules and information preparation and distribution.
- Designated representative and manager of the Workman's Compensation Program.
- Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).
- Verified patients' eligibility and claims status with insurance agencies.
- Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Managed collections claims for unpaid bills against the estates of debtors.
- Identified and resolved patient billing and payment issues.
- Prepared billing correspondence and maintained database to organize billing information.
Education
Bachelor of Science - Management
University of Phoenix
Tempe, AZ01.2010
Associate of Science - Business
Butler County Community College of Andover
Andover, KS01.2003
Skills
- Windows office software
- Records maintenance professional
- Office management professional
- Close attention to detail
- Adept multi-tasker
- Office support (phones, faxing, filing)
- Strong leadership ability
- HIPAA compliance
- Appointment setting
- Highly Motivated
- Professional phone etiquette
- Excellent planner and coordinator
- Database management
- Critical thinker
- Employee training and development
- Excellent communication skills
- Social media knowledge
- 35-40 WPM typing speed
- Customer service-oriented
- Organization skills
- Customer service
- Relationships and rapport
- Patient service and assistance
- Problem-solving
- Friendly and outgoing
Certification
- BLS Training - January 2024
Timeline
Patient Representative
Care Now
09.2023 - Current
Receptionist
Dubai Heights Academy
01.2020 - 04.2020
Human Resources Administrative Assistant
Office of the Program Manager Saudi Arabian National Guard
06.2012 - 12.2013
Medical Receptionist
Polaris Urgent Care
06.2004 - 07.2008
Associate of Science - Business
Butler County Community College of Andover
Bachelor of Science - Management
University of Phoenix