Kenisha Martinez

As Lead Cashier, my responsibilities included

• Greeting customers and providing excellent customer service.
• Maintained a clean and organized work environment to ensure customer satisfaction.
• Resolved discrepancies between the sales floor and registered information quickly.
• Managed the checkout process by monitoring long lines and calling additional staff if needed.
• Trained and mentored new cashiers to maximize performance with skilled, efficient, and knowledgeable team members.
• Built and maintained productive relationships with employees.

As a Fire Mitigation Manager, I oversaw operations at various locations across Washington State. My responsibilities included

• Hiring and training new employees.
• Managing work hours for payroll.
• Ensuring strict adherence to safety protocols and procedures from the start to the completion of each project.
• Upheld customer satisfaction by managing complaints.
• Reviewed completed work to verify consistency, quality, and conformance.
• Assigned work and monitored the performance of project personnel.