Kenisha McDonald
Philadelphia,PA
Overview
13
13
years of professional experience
Work History
Cashier/ Server Supervisor
Quality Taste Restaurant
12.2022 - Current
- Processed customer transactions efficiently using POS systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work area to enhance dining experience.
- Assisted in training new cashiers on operational procedures and customer service protocols.
- Handled cash management, ensuring accurate cash drawer balances at shift end.
- Monitored inventory levels and communicated needs to management for timely restocking.
CNA
Jews
07.2022 - 2022
- Provided compassionate patient care, assisting with daily living activities and personal hygiene.
- Monitored vital signs, reporting changes to nursing staff for timely interventions.
- Maintained cleanliness of patient areas, ensuring safety and comfort for residents.
- Assisted in mobility support, enhancing patient independence and reducing fall risks.
- Documented patient progress and care details accurately in electronic health records.
- Collaborated with healthcare team to develop individualized care plans for patients.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Customer Service
Alorica
04.2013 - 07.2017
- Processed transactions efficiently using point-of-sale systems to ensure accurate sales tracking.
- Reviewed customer feedback to determine strategies for improving customer service.
- Utilized customer feedback to improve customer service.
- Provided customer service on accounts and resolved problems.
- Provided friendly and attentive customer service, resulting in repeat patronage.
Education
High School Diploma -
Pembroke Hall High School
JamaicaPortmore Community College
Portmore Jamaica Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Reliability and punctuality
- Customer relations
- Professionalism and courtesy
Timeline
Cashier/ Server Supervisor
Quality Taste Restaurant
12.2022 - Current
CNA
Jews
07.2022 - 2022
Customer Service
Alorica
04.2013 - 07.2017
High School Diploma -
Pembroke Hall High School
Portmore Community College