Kenisha McGowan
Fort Worth,TX
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
12
12
years of professional experience
2007
2007
years of post-secondary education
Work History
Team Leader/ Driver-Thru Cashiers
Taco Casa
Fort Worth, Texas
09.2022 - 08.2024
- Implemented training cashier to enhance team skills and improve overall performance.
- Facilitated conflict resolution among team members to maintain a harmonious work environment.
- Handle escalated customers issues, manage cash procedures and work to improve efficiency during peak times.
Home Health Aide
Powell Healthcare
Dallas, Texas
11.2018 - 03.2022
- Administered prescribed medications according to care plans and monitored patient reactions.
- Provides essential personal care and support to individuals in their homes.
- Helping them with daily activities and ensuring their well-being
- Maintained a clean and safe living environment by performing light housekeeping duties.
Custom service
Silver Leaf Partners Telemarketing
Fort Worth, Texas
04.2015 - 01.2018
- Resolved customer inquiries efficiently to enhance overall satisfaction and service quality.
- Provided detailed product information to assist customers in making informed decisions.
- Assisting with tasks like processing orders, payment, or returns
Picker/Package Handler
U s surgeon of america
Fort Worth, Texas
05.2012 - 07.2015
- Organized inventory in designated areas to streamline order processing and retrieval.
- Receiving and processing incoming orders, using pick lists or scanners to find items.
- Monitored stock levels and reported discrepancies to maintain accurate inventory records.
- Identified and resolved picking errors promptly to ensure customer satisfaction.
Education
Excel High School
Minnetonka, MNSkills
- Team building
- Employee training
- Customer service
- Conflict resolution
Timeline
Team Leader/ Driver-Thru Cashiers
Taco Casa
09.2022 - 08.2024
Home Health Aide
Powell Healthcare
11.2018 - 03.2022
Custom service
Silver Leaf Partners Telemarketing
04.2015 - 01.2018
Picker/Package Handler
U s surgeon of america
05.2012 - 07.2015
Excel High School