Kenisha McMorris
Natchez,US
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
14
14
years of professional experience
Work History
Caregiver
Parents
04.2021 - Current
- Made appointments for clients and accompanied them to them
- Increased patient satisfaction by assisting people with personal tasks like dressing and walking
- Arranged transportation for patients and accompanied them to doctor's appointments or errands
- Evaluated the overall performance of the client and suggested changes to the care plan's objectives
- Assisted patients in taking care of themselves by teaching them how to use canes or walkers properly and safely
- Was in charge of ensuring that the assigned station and service areas were clean, sanitary, and well-organized
- Assisted clients with personal hygiene tasks such as tooth brushing, bathing, grooming, and toileting
- Assisted with household tasks such as meal preparation, grocery shopping, and cleaning
- Keep track of my clients' appointments and current medications
- Followed the doctor's instructions and administered the medication
- Kept them mentally alert by entertaining, conversing, and reading aloud to patients
- Took vital signs such as temperature, blood pressure, pulse, and respiration rate as directed by medical or nursing staff
- Did laundry, dusting, dishwashing, and vacuuming, among other things
File Clerk
TMR Auto
06.2023 - 05.2024
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Created, implemented and monitored filing systems for easy retrieval of records.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Managed sensitive or confidential files with attention to data security and storage policies.
- Improved file organization by implementing an efficient categorization and labeling system.
- Operated office equipment to scan and copy documents.
- Processed payments, issued receipts and updates invoices to assist with financial recordkeeping.
Cashier
Roses Discount Store
07.2022 - 12.2022
- Credit cards, checks, gift cards, and coupons were all processed by me
- Immediately informed the manager of any accidents, injuries, or unsafe working conditions
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
- Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls
- Trained team members to work as cashiers in accordance with company policies and procedures
- Looked over weekly sales circulars and kept track of price changes
- Helped customers by answering their questions and completing their requests
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift
- Handled POS transactions such as checks, cash, credit card purchases, and refunds
- Kept well-stocked cashier lanes and store shelves to promote strong sales
- Greeted them and gave them product information as customers entered
- Stayed up to date on sales by reviewing weekly sales circulars and keeping track of price changes
- Greeted customers with a smile and offered prompt and dedicated assistance
- Aided loss prevention goals by taking proactive measures such as scanning shopping carts and keeping track of customer behavior
- Kept drawers accurate, current, and secure by checking bills for counterfeit markers, storing large bills, and keeping adequate change
Softlines Associate
Roses Discount Store
11.2020 - 04.2021
- Helped customers by answering their questions and completing their requests
- Folded and arranged clothing merchandise in attractive displays to increase sales
- Was in charge of in-store promotional signage and displays, as well as restocking merchandise from returns or dressing rooms
- Stocked merchandise, clearly labeled items, arranged them by size or color, and put together attractive displays each shift
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Kept an eye on customers for signs of security issues and reported them to management
Hostess
County Pie
02.2020 - 08.2020
- Oversaw server balance and table turnover to ensure that customers were properly seated and satisfied
- Took credit card, cash, and gift certificate payments and gave cash transactions change
- Maintaining accurate wait list quotes while efficiently directing the seating of guest parties
- Kept an eye on guests for signs of intoxication and immediately alerted management, ensuring a safe and welcoming environment for all patrons
- Collaborated with front-of-house staff to reposition tables and rearrange seating to accommodate groups with special needs
- Assisted in the preparation of the dining room for upcoming special events, such as decorating and creating and printing special group menus using [Software]
- Resolved guest and employee complaints to ensure complete customer satisfaction and workforce effectiveness
- Quickly cleared, cleaned, and reset tables in preparation for new guests and reservations
- Struck up a friendly conversation with guests in order to establish rapport and encourage repeat business
Assembly Line Worker
Dutch Ann Foods Inc Plant Location
07.2019 - 11.2019
- Followed the outlined specifications to implement effective assembly plans
- Kept work areas clean by removing trash and debris and organizing all tools in preparation for the next shift
- Completed jobs quickly, accurately, and without errors by following established assembly instructions
- Completed tasks such as boxing, labeling, and moving items, allowing the production line to continue operating efficiently
- Stacked tarts by two counts
- Placed tarts in allotted slots to be wrapped
Caregiver
Parents
07.2017 - 07.2019
- Arranged transportation for patient and accompanied them to doctor's appointments or errands
- Assisted clients with personal hygiene tasks such as tooth brushing, bathing, grooming, and toileting
- Assisted with household tasks such as meal preparation, grocery shopping, and cleaning
- Kept the house clean and well-stocked by running errands, managing laundry, and doing weekly grocery shopping
- Took vital signs such as temperature, blood pressure, pulse, and respiration rate as directed by medical or nursing staff
File Clerk
Employer Support Services
03.2017 - 06.2017
- Created and updated physical records and digital files to keep current, accurate, and compliant documents
- Followed all relevant company policies and government regulations regarding data oversight and confidentiality to promote overall information security
- Kept the reception area clean and tidy to give visitors a positive first impression
- Maintained personnel records and issued notifications of internal opportunities to assist human resources
- Add new material to file records or create new records as needed
- Answered phone calls from clients, vendors, and a variety of other callers looking for information
- Handled mail processing, which included post office pick-ups, sorting, and distribution to the appropriate parties
- Had an excellent attendance record and was always on time for work
- Handled incoming and outgoing mail and performed general office duties such as answering multi-line phones, routing phone calls or messages to appropriate staff, greeting visitors, and answering multi-line phones
Carside Specialist
Applebee's Grill + Bar
08.2016 - 02.2017
- Greeted guests upon their arrival
- Took orders via telephone from guests
- Processed payments through POS system and responded appropriately to guests' concerns
- Increased operational efficiency by restocking employee and customer supplies such as ice, condiments, utensils, napkins, trays, and delivery bags during slow periods
- Kept the register up to date by following proper billing, payment processing, and cash management procedures
- Food runner as needed
Cashier
Easy Way
03.2016 - 08.2016
- Greeted customers with a smile and offered prompt assistance
- Helped customers by answering their questions and completing their requests
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift
- Was in charge of arranging and stocking all merchandise including grocery, beer, and tobacco products
- Efficiently and accurately processed a large number of transactions
- Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors
- Increased sales and customer satisfaction by keeping checkout areas clean and organized
- Keeping the checkout areas clean and orderly
- Bagged merchandise with care and efficiency to minimize damage
- Double-checking and restocking the front and back of the store to ensure a steady supply of food and beverages
Fast Food Cashier
McDonald's
08.2014 - 05.2015
- Greeted customers, offered help, and provided knowledgeable assistance
- Took orders by listening to customers and recording menu selections, substitutions, and add-ons
- Promoted customer loyalty by efficiently handling food and service complaints
- Prepared orders for customers by arranging food items on serving trays and placing them in take-out packaging
- Wiped down counters, swept and mopped floors, and sanitized equipment to keep the food prep and dining areas clean
Crew Member
Popeyes
02.2014 - 07.2014
- Filled orders for drive-thru only, placing food in appropriate bags or boxes
- Restocked workstations with supplies and food display cases with fresh selections to reduce customer wait times during busy periods
- Keeping track of food expiration dates
- Communicated openly with the management team to ensure smooth workflows during each shift
- Cleaned and arranged service and kitchen spaces
Admitting Clerk
Natchez Community Hospital
01.2011 - 01.2014
- Aided patients in completing check-in and payment forms
- Designed and maintained computerized record management systems for storing, processing, and generating data and reports
- Reconciled deposits and credit card payments every day
- Verified insurance for all inpatient and outpatient admissions and collected copays and deductibles
- Scheduled appointments
- Stored valuables for all inpatient admissions
- Helped the company reach its financial goals each month
- Answered incoming calls and transferred calls when necessary
Education
Bachelor of Science - General Studies, Accounting
Alcorn State University
01.2001
High School -
Natchez High School
Natchez, MS01.1996
Skills
- Basic office equipment
- Customer service
- Mathematical skills
- Strong work ethic
- Respectful and compassionate
- Elderly care
- Problem-solving
- Dependable and responsible
- Multitasking and organization
- Basic housekeeping
- Organizational skills
- Time management
- Filing management
- Data entry proficiency
Affiliations
- Order of Eastern Star #16
- Zeta Phi Beta Sorority, Inc
Timeline
File Clerk
TMR Auto
06.2023 - 05.2024
Cashier
Roses Discount Store
07.2022 - 12.2022
Caregiver
Parents
04.2021 - Current
Softlines Associate
Roses Discount Store
11.2020 - 04.2021
Hostess
County Pie
02.2020 - 08.2020
Assembly Line Worker
Dutch Ann Foods Inc Plant Location
07.2019 - 11.2019
Caregiver
Parents
07.2017 - 07.2019
File Clerk
Employer Support Services
03.2017 - 06.2017
Carside Specialist
Applebee's Grill + Bar
08.2016 - 02.2017
Cashier
Easy Way
03.2016 - 08.2016
Fast Food Cashier
McDonald's
08.2014 - 05.2015
Crew Member
Popeyes
02.2014 - 07.2014
Admitting Clerk
Natchez Community Hospital
01.2011 - 01.2014
High School -
Natchez High School
Bachelor of Science - General Studies, Accounting
Alcorn State University
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