Summary
Overview
Work History
Education
Skills
Education Internship
Summary Of Qualification
Timeline
Generic

Kenisha Moore

Hamden

Summary

Results-driven office professional with expertise in managing schedules, referral management, insurance verification, obtaining prior authorization, coordinating events, and handling communications. Recognized for fostering team collaboration and adaptability while consistently meeting deadlines. Strong background in patient interactions and service solutions, utilizing communication and empathy to build strong patient relationships.

Overview

19
19
years of professional experience

Work History

Office Coordinator

Sleep Disorders Center of Connecticut
06.2022 - Current
  • Managed office operations, ensuring efficient workflow and adherence to company policies.
  • Trained new staff on administrative processes, enhancing team performance and knowledge retention.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
  • Achieved high success rate in obtaining authorizations by effectively demonstrating medical necessity through comprehensive documentation and clear communication with insurance companies.

Per Diem Residential Program Instructor

Acord, Inc
10.2011 - Current
  • Maintained comprehensive documentation of client progress for accurate growth assessments and care plan adjustments.
  • Supported clients during community outings, enhancing social skills and independence while ensuring safety.
  • Fostered strong rapport with clients to promote trust and improve communication regarding needs.
  • Assisted patients in personal grooming tasks, including bathing and dressing.
  • Recorded activities and behaviors in daily communication logs to track progress effectively.

Medical Office Assistant

Patient Choice Medical Care- Primary Care
10.2011 - 05.2022
  • Managed patient scheduling and appointments, ensuring efficient office operations.
  • Trained new staff on office protocols and patient interaction techniques, fostering a collaborative environment.
  • Liaised between patients and healthcare providers to facilitate effective communication and care coordination.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Received, recorded and filed medical payments by check, cash, and credit card.

Medical Receptionist

University Skilled Nursing & Rehabilitation
09.2006 - 07.2011
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Communicated effectively with patients, addressing inquiries and providing information on services offered.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

Education

Bachelor of Science - Health Administration

Albertus Magnus College
05.2023

Medical Assistant Certification - Medical Assisting

Porter And Chester Institute of Branford
10.2014

High School Diploma -

James Hillhouse High School
06.2006

Skills

  • Effective organizational skills
  • Effective communication
  • HIPAA compliance
  • EPIC Trained
  • Office management
  • Payment processing
  • Adaptability and flexibility
  • Insurance verification
  • Patient scheduling
  • Medical billing
  • Customer service

Education Internship

  • James Hillhouse High School, New Haven, CT, General HS Diploma, 08/01/02- 06/01/06
  • Albertus Magnus College, New Haven, CT, Bachelor of Science, Health Care Management, 09/01/19- 05/01/23
  • Porter & Chester, New Haven, CT, Medical Assistant Program, 01/01/13-10/01/14

Summary Of Qualification

  • Over 12 years of experience providing high quality administrative and clerical support
  • Impeccable analytical, conceptual and problem solving skills
  • Proficient computer skills in MS Word, Excel, and Internet research
  • A quick learner, adapts easily to new applications and system databases
  • The ability to multitask and handle a large volume of work with accuracy
  • Advanced knowledge of medical office procedures
  • Adheres to company policies, federal and state laws and regulations
  • Excellent communication and interpersonal skills

Timeline

Office Coordinator

Sleep Disorders Center of Connecticut
06.2022 - Current

Per Diem Residential Program Instructor

Acord, Inc
10.2011 - Current

Medical Office Assistant

Patient Choice Medical Care- Primary Care
10.2011 - 05.2022

Medical Receptionist

University Skilled Nursing & Rehabilitation
09.2006 - 07.2011

High School Diploma -

James Hillhouse High School

Bachelor of Science - Health Administration

Albertus Magnus College

Medical Assistant Certification - Medical Assisting

Porter And Chester Institute of Branford

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