Summary
Overview
Work History
Education
Skills
Timeline
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Kenisha Nelson

Jacksonville,FL

Summary

Proven Retail Sales Associate with a track record of boosting sales conversion rates and fostering customer retention at Walmart. Excelled in time management and interpersonal communication, effectively promoting products and resolving complaints. Skilled in CRM navigation and empathetic customer engagement, contributing significantly to team performance improvements and loss prevention efforts.

Overview

3
3
years of professional experience

Work History

Retail Sales Associate

Walmart
06.2014 - 05.2015
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Provided constructive feedback during team meetings, fostering collaboration among colleagues towards shared objectives in-store performance improvements.

Seasonal Sales Associate

Target
11.2013 - 03.2014
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Cashier/Team Lead Sales Associate

Burger King
04.2012 - 08.2013
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.

Education

High School Diploma -

Texas Success Academy
Arlington, TX
04.2023

Skills

  • Time Management
  • Product Knowledge
  • Interpersonal and written communication
  • Database Maintenance
  • CRM Navigation
  • Interpersonal Skills
  • Microsoft Office Suite
  • Conflict Resolutions
  • Active listening and Empathy
  • Technical Proficiency

Timeline

Retail Sales Associate

Walmart
06.2014 - 05.2015

Seasonal Sales Associate

Target
11.2013 - 03.2014

Cashier/Team Lead Sales Associate

Burger King
04.2012 - 08.2013

High School Diploma -

Texas Success Academy

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Kenisha Nelson