Kenisha Owens-Edwards
Houston,TX
Summary
Adept at driving operational excellence and enhancing customer satisfaction, I significantly improved practice revenue and patient engagement at Brident Dental & Orthodontics. With expertise in office management and a talent for fostering positive customer relations, my leadership consistently exceeds targets through strategic planning and effective team coaching.
Overview
8
8
years of professional experience
Work History
Office Manager
Brident Dental & Orthodontics
10.2022 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Coached employees through day-to-day work and complex problems.
- Established team priorities, maintained schedules and monitored performance.
Area Manager
Brident Dental & Orthodontics
05.2023 - 09.2023
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Increased candidate engagement by conducting thorough and personable interviews.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Supervised team of 12 office personnel.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
Office Manager
Castle Dental
07.2019 - 10.2022
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Delivered performance reviews, recommending additional training or advancements.
- Produced treatment plans for patients using their dental benefits.
- Planned Specialty schedules for Oral Surgery, Perio and Ortho.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Treatment Coordinator
Castle Dental, Smile Brands
08.2016 - 08.2019
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
- Laid out potential payment plans for patients.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
Education
Dental Assisting
Academy of Healthcare Professions
Houston, TX09.2009
High School Diploma -
Thurgood Marshall High School
Missouri City, TX06.2006
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Insurance verification
- Customer Relations
- Excellent multi-tasking ability
- Scheduling and calendar management
- Clerical Support
- Operations Management
- Staff hiring
Timeline
Area Manager
Brident Dental & Orthodontics
05.2023 - 09.2023
Office Manager
Brident Dental & Orthodontics
10.2022 - Current
Office Manager
Castle Dental
07.2019 - 10.2022
Treatment Coordinator
Castle Dental, Smile Brands
08.2016 - 08.2019
Dental Assisting
Academy of Healthcare Professions
High School Diploma -
Thurgood Marshall High School
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