Kenisha Powell Hamilton
Operation Manager
Lithonia,GA
Summary
Operations professional 5+ years of leadership experience prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Neurology Business Office Supervisor
Emory Johns Creek Hospital
04.2024 - 12.2024
- Managed daily operations for a high-volume neurology clinic, ensuring seamless patient access, insurance processing, and revenue cycle workflows
- Developed and monitored key performance indicators (KPIs) to track operational efficiency and financial performance
- Led recruitment, training, and performance management for administrative and clinical staff, fostering a high-performing team
- Optimized provider schedules and adjusted templates through Zendesk, increasing patient access and improving clinic productivity
- Managed prior authorizations for Botox and nerve block procedures, reducing delays and improving revenue cycle outcomes
- Created and implemented a Patient Departmentalization Form, enhancing coordination and documentation between departments
- Oversaw clinic budgeting and financial management, ensuring cost-effective resource allocation and vendor contract agreements for the department
- Managed payroll approvals and timecard management through UKG Dimensions to maintain compliance and accuracy
Patient Account Representative III (Lead)
Emory Johns Creek Clinic
05.2022 - 04.2024
- Supervised prior authorizations, insurance verification, and patient registration, ensuring efficient revenue cycle processes
- Led process improvements to streamline scheduling workflows, reducing appointment delays, and optimizing provider utilization
- Trained and mentored new employees, ensuring high performance and adherence to compliance regulations
Patient Access Representative II
Emory University Hospital
11.2021 - 05.2022
- Facilitated patient admissions, coordinated insurance verification, and improved financial clearance processes
- Assisted in training new employees on Epic system workflows, compliance, and patient registration protocols
Service Operation Specialist / PBX Operator
Emory Decatur Hospital
02.2020 - 12.2020
- Managed hospital-wide communications, emergency code responses, and interdepartmental coordination
911 Communication Dispatcher/Scheduler
Metro Atlanta Ambulance
07.2019 - 02.2020
- Coordinated emergency dispatch services, optimized scheduling, and ensured timely resource allocation
Customer Service Supervisor
Whole Foods Market
11.2016 - 11.2017
- Managed daily operations for the Whole Body and Grocery departments, overseeing staffing, inventory, and sales
- Managed special orders and managed inventory levels, ensuring efficient stock replenishment and customer satisfaction
- Supervised department budgets, optimizing expenses and improving financial performance
- Trained and developed new employees, leading to improved service standards and operational efficiency
- Recognized as Employee of the Month for outstanding performance and customer service
Supervisor-Dispatcher
Air Serv Corporation
05.2015 - 10.2017
- Led a team of 40+ employees, overseeing scheduling, dispatch operations, and timecard approvals
- Served as Lead Dispatcher, training new hires on best practices and emergency protocols
- Managed department budgets, optimizing operational costs and improving workforce efficiency
- Provided coaching and performance management to ensure high-quality service delivery
- Collaborated with flight gate agents to prevent delays, ensuring smooth airport operations
- Adjusted staff schedules based on departmental needs, ensuring optimal coverage and workflow
Education
Master of Human Resources Management -
Keller School of Management
04.2025
Master of Business Administration -
Keller School of Management
08.2024
Graduate Certificate - Health Services Management
Keller School of Management
02.2024
Bachelor of Science - Technical Management
DeVry University
08.2023
Associate of Applied Science - Health Information Technology
DeVry University
11.2021
Skills
- Practice Operations & Strategic Leadership
- Financial Oversight & Budget Management
- Revenue Cycle & Insurance Compliance
- Vendor Contract Agreements
- Regulatory Compliance (CMS, HIPAA, OSHA, JCAHO)
- Multi-Site Practice Management & Expansion
- Provider Schedule Optimization & Patient Flow
- Team Leadership, Training & Development
- Performance Metrics, KPI Monitoring & Data Analysis
- Process Improvement & Workflow Optimization
- Provider Template Adjustments (Zendesk)
- Form Development & Documentation Standardization
- Operations management
- Marketing
- Human resources
- Workplace safety
Certification
- Certified Healthcare Financial Professional (CHFP)
- Certified Specialist in Physician Practice Management (CSPPM)
- Certified Specialist in Accounting & Finance (CSAF)
- Certified Revenue Cycle Representative (CRCR)
- Certified Patient Account Representative (CPAR)
Technology And Systems
- Electronic Medical Records (EMR): Epic, Cerner, Athena, Allscripts, Health Quest, Millennium, FirstNet
- Scheduling & Payroll: Qgenda, UKG Dimensions, Kronos, ADP
- Financial & Revenue Cycle Systems: E-Cashiering, Enterprise Encounter, Powerchart
- Process & Workflow Management: Zendesk
- Microsoft Office Suite: Excel, Word, PowerPoint, Outlook
Relevant Achievements
- 5+ years of leadership experience across healthcare, customer service, and dispatch operations.
- Increased provider schedule utilization by 25% through strategic adjustments and workflow optimizations.
- Implemented a KPI dashboard for real-time monitoring of practice performance, improving patient throughput by 20%.
- Reduced authorization delays by 15% by streamlining communication with insurance providers and scheduling peer-to-peer reviews.
- Developed and led staff training programs, enhancing compliance with CMS, HIPAA, and OSHA regulations.
- Optimized vendor contract agreements for the department and capital equipment procurement, ensuring cost-effective clinic operations.
- Created a Patient Departmentalization Form to improve coordination and documentation across multiple teams.
- Optimized provider scheduling through Zendesk, reducing inefficiencies and enhancing clinic operations.
- Shared duties in shareholder meetings, providing operational insights, financial updates, and strategic recommendations.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Neurology Business Office Supervisor
Emory Johns Creek Hospital
04.2024 - 12.2024
Patient Account Representative III (Lead)
Emory Johns Creek Clinic
05.2022 - 04.2024
Patient Access Representative II
Emory University Hospital
11.2021 - 05.2022
Service Operation Specialist / PBX Operator
Emory Decatur Hospital
02.2020 - 12.2020
911 Communication Dispatcher/Scheduler
Metro Atlanta Ambulance
07.2019 - 02.2020
Customer Service Supervisor
Whole Foods Market
11.2016 - 11.2017
Supervisor-Dispatcher
Air Serv Corporation
05.2015 - 10.2017
Master of Business Administration -
Keller School of Management
Graduate Certificate - Health Services Management
Keller School of Management
Bachelor of Science - Technical Management
DeVry University
Associate of Applied Science - Health Information Technology
DeVry University
- Certified Healthcare Financial Professional (CHFP)
- Certified Specialist in Physician Practice Management (CSPPM)
- Certified Specialist in Accounting & Finance (CSAF)
- Certified Revenue Cycle Representative (CRCR)
- Certified Patient Account Representative (CPAR)
Master of Human Resources Management -
Keller School of Management
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