A knowledgeable, professional Compliance Officer with over 15 years of experience in the promulgation of policies, compliance, training, audits and litigation.
Overview
15
15
years of professional experience
Work History
Director of Standards, Compliance and Litigation
Division of Pretrial Detention and Services
Baltimore, MD
11.2023 - Current
Serves as the senior advisor to the Commissioner and Deputy Commissioner of the Division of Pretrial Detention and Services (DPDS) as it relates to policy, litigation and Correctional standards
Litigation Coordinator who liaise with Circuit and District Court for Baltimore City and the Federal U.S District Court for the District of Maryland
Serves as an expert witness for DPDS as it relates to subpoenas for litigation
Coordinate litigation services for civilian and custody staff members with the Attorney General’s office
Coordinates, develops and implement DPDS policies, standard operating procedures and bulletins
Recommends, develops and/or formulate required corrective action in response to audits/reviews, regulations, laws and legal agreements for assigned facilities with documented tracking of identified measures
Provides training and awareness on current and updated information utilizing reoccurring staff and individual meetings as applicable
Serves as the Legislation Liaison responsible for coordinating, drafting executive summaries and legislative responses to local, state and federal officials, legislative committees and the Department of Public Safety and Correctional Services senior leadership team
Acting Deputy Director of Standards, Compliance and Litigation
Division of Pretrial Detention and Services
Baltimore, MD
10.2022 - 11.2023
Provides assistance to both the Commissioner and Deputy Commissioner of DPDS in support of the Standards, Compliance and Litigation in management of the facilities located in the Baltimore City Region
Research, develop, prepare and rescind policy and procedures in accordance to state and federal law, established guidelines, rules and regulations
Monitors documentation and progress of implementation efforts through review of reports, work products, discussion and summarized reports
Maintains direct contact with DPDS institutions via in-person, virtual, electronic and telephone communications
Effectively communicates, implement plans, assigns task, problem solve with staff and outside agencies to fulfill goals, priorities and responsibilities
Train facility compliance staff on compliance procedures and promulgation of policies to include scheduling in-house audits
Provides necessary resources for Department Directors to accomplish task in support of both DPDS Commissioners and the Director of Standards, Compliance and Litigation
Correctional Sergeant Compliance Coordinator
Division of Pretrial Detention and Services
Baltimore, MD
06.2009 - 08.2020
Research and compiles data, as directed;
Analyzes and interprets data, information and situations, and makes recommendations when data does not conform to established correctional standards, policies or laws;
Assists in the administration of an assigned project/program, the preparation of final reports, and suggested recommendations for the improvement of the Division or its programs;
Consults with program heads and administrative officials regarding policies, trends, and interpretation of data and program needs;
Assist with the development/revision of policies, information bulletins and memorandums;
Prepares statistical tables, charts and reports, and work-flow charts for management’s review;
Conducts facilities inspections and spot checks on a weekly, bi-weekly, and/or monthly basis;
Assists in the planning and implementation of new or revised programs, procedures, practices within the detention facilities;
Develop, implement, and monitor corrective action plans to ensure problems/deficiencies within the detention facilities are resolved and operations remain in compliance with correctional standards
Preparation for reoccurring scheduled audits included maintaining and review of documentation for compliance and presentation to auditors
Performs other related duties
Education
Compliance Audit
Duly Authorized Inspector Training (DPSCS)
Baltimore, MD
02.2013
Some College (No Degree) - Business Administration
Eastern Gateway Community College
Steubenville, OH
Skills
Interpersonal Communication Skills
Effective and Efficient
Analytical and Adaptability
Organizational Skills and Detailed Oriented
Leadership Qualities
Strategic, Informative and Supportive
Timeline
Director of Standards, Compliance and Litigation
Division of Pretrial Detention and Services
11.2023 - Current
Acting Deputy Director of Standards, Compliance and Litigation
Division of Pretrial Detention and Services
10.2022 - 11.2023
Correctional Sergeant Compliance Coordinator
Division of Pretrial Detention and Services
06.2009 - 08.2020
Compliance Audit
Duly Authorized Inspector Training (DPSCS)
Some College (No Degree) - Business Administration
<ul><li>Supervises, coaches, and evaluates teaching staff and Family Support Workers</li><li>Serves as site leader and keeps effective operation of Children’s Services programs</li><li>Collaborates with the Operations Coordinator to ensure that facility issues are reported and resolved promptly</li><li>Ensures that the site supports all safety standards, such as emergency drills, at the proper intervals</li><li>Always supports compliance with DCFS licensing standards</li><li>Provides guidance on problem solving, classroom management and curriculum implementation to teachers daily</li><li>Schedules and facilitates monthly site and team meetings, as appropriate</li><li>In addition to the responsibilities listed above, as a Program Site Manager of Marillac St</li><li>Vincent DePaul Social Center employees are responsible for the following:</li><li>Demonstrated success navigating complex organizational structures; using influence and soft skills to move ideas to implementation; comfort with ambiguity, adapting to change; and managing under different circumstances</li><li>Sophisticated communication style that shows ability and commands respect, while also recognizing and using knowledge of others</li><li>Outstanding listening skills with the ability to uncover the factual issues affecting sites</li><li>Experience working successfully in a multi-site organization with proven success integrating into new work environments</li><li>Participates in civic engagement activities that advance the mission of Marillac Social Center</li><li>Advances parent leadership development</li><li>Performs other duties as assigned</li><li>Must be able to lift to fifty pounds (average child’s weight)</li></ul> at Marillac Social Center<ul><li>Supervises, coaches, and evaluates teaching staff and Family Support Workers</li><li>Serves as site leader and keeps effective operation of Children’s Services programs</li><li>Collaborates with the Operations Coordinator to ensure that facility issues are reported and resolved promptly</li><li>Ensures that the site supports all safety standards, such as emergency drills, at the proper intervals</li><li>Always supports compliance with DCFS licensing standards</li><li>Provides guidance on problem solving, classroom management and curriculum implementation to teachers daily</li><li>Schedules and facilitates monthly site and team meetings, as appropriate</li><li>In addition to the responsibilities listed above, as a Program Site Manager of Marillac St</li><li>Vincent DePaul Social Center employees are responsible for the following:</li><li>Demonstrated success navigating complex organizational structures; using influence and soft skills to move ideas to implementation; comfort with ambiguity, adapting to change; and managing under different circumstances</li><li>Sophisticated communication style that shows ability and commands respect, while also recognizing and using knowledge of others</li><li>Outstanding listening skills with the ability to uncover the factual issues affecting sites</li><li>Experience working successfully in a multi-site organization with proven success integrating into new work environments</li><li>Participates in civic engagement activities that advance the mission of Marillac Social Center</li><li>Advances parent leadership development</li><li>Performs other duties as assigned</li><li>Must be able to lift to fifty pounds (average child’s weight)</li></ul> at Marillac Social Center
<ul><li>Managed end-to-end client journeys across residential and commercial lighting projects, ensuring alignment of aesthetic design with technical feasibility.</li><li>Drove revenue growth and new business development through personalized client consultations, targeted relationship-building, and market exploration.</li><li>Supervised and delivered multiple high-value projects, collaborating with architects, designers, and procurement leads for flawless execution.</li><li>Mentored new team members, elevating overall team capability and customer engagement standards.</li><li>Played an active role in client feedback integration, contributing to continual process and strategy enhancements.</li><li>Entrusted with flagship accounts and time-sensitive, complex projects, reflecting strong leadership and problem-solving abilities.</li><li>Contributed to the optimization of showroom operations, enhancing brand image and improving customer experience.</li></ul> at ESQRO Lighting Co.<ul><li>Managed end-to-end client journeys across residential and commercial lighting projects, ensuring alignment of aesthetic design with technical feasibility.</li><li>Drove revenue growth and new business development through personalized client consultations, targeted relationship-building, and market exploration.</li><li>Supervised and delivered multiple high-value projects, collaborating with architects, designers, and procurement leads for flawless execution.</li><li>Mentored new team members, elevating overall team capability and customer engagement standards.</li><li>Played an active role in client feedback integration, contributing to continual process and strategy enhancements.</li><li>Entrusted with flagship accounts and time-sensitive, complex projects, reflecting strong leadership and problem-solving abilities.</li><li>Contributed to the optimization of showroom operations, enhancing brand image and improving customer experience.</li></ul> at ESQRO Lighting Co.
<ul>
<li>Hours per week: 40.</li>
</ul>
<p><strong>Duties, Accomplishments, and Related Skills:</strong></p>
<ul>
<li>Supervise and coordinate daily administrative workflows for a team of 15 employees, ensuring timely task execution, adherence to protocols, and consistent performance monitoring.</li>
<li>Maintain accurate records and documentation related to property intake, detainee processing, transportation, and deportation; verify and audit files to ensure regulatory compliance, and data integrity.</li>
<li>Execute high-volume data entry (up to 8 hours per day), including the entry of case notes, customs documentation, custody logs, and internal reports into secure federal databases.</li>
<li>Develop, review, and edit administrative reports and forms for internal use and government audits; ensure completeness, accuracy, and policy alignment.</li>
<li>Serve as the primary liaison between facility staff, supervisors, and stakeholders; facilitate clear, professional communication, and documentation flow across departments.</li>
<li>Identified discrepancies in data entries and corrected them accordingly.</li>
<li>Oversee inventory control processes, including the secure receipt, tracking, and storage of personal property, using standardized procedures and government tracking systems.</li>
<li>Conduct routine audits and quality control reviews to ensure that administrative practices meet federal operational standards.</li>
<li>Apply sound judgment to evaluate options, solve problems, and make informed recommendations on administrative and operational matters, contributing to efficient workflow management, and compliance with agency standards.</li>
<li>Assist in developing and revising privacy and security policies concerning Personally Identifiable Information (PII); identify potential compliance risks, and recommend solutions.</li>
<li>Coordinate logistics for detainee transportation to court and medical appointments, manage schedules, and track movement through detailed administrative planning.</li>
<li>Conduct roll calls, and ensure accountability through diligent documentation, system updates, and status reporting.</li>
</ul>
<p>Supervisor: Scott Jackson (949) 456-2706.</p>
<p>Permission to contact: Yes.</p> at ProTech USA LLC, Government Contracting<ul>
<li>Hours per week: 40.</li>
</ul>
<p><strong>Duties, Accomplishments, and Related Skills:</strong></p>
<ul>
<li>Supervise and coordinate daily administrative workflows for a team of 15 employees, ensuring timely task execution, adherence to protocols, and consistent performance monitoring.</li>
<li>Maintain accurate records and documentation related to property intake, detainee processing, transportation, and deportation; verify and audit files to ensure regulatory compliance, and data integrity.</li>
<li>Execute high-volume data entry (up to 8 hours per day), including the entry of case notes, customs documentation, custody logs, and internal reports into secure federal databases.</li>
<li>Develop, review, and edit administrative reports and forms for internal use and government audits; ensure completeness, accuracy, and policy alignment.</li>
<li>Serve as the primary liaison between facility staff, supervisors, and stakeholders; facilitate clear, professional communication, and documentation flow across departments.</li>
<li>Identified discrepancies in data entries and corrected them accordingly.</li>
<li>Oversee inventory control processes, including the secure receipt, tracking, and storage of personal property, using standardized procedures and government tracking systems.</li>
<li>Conduct routine audits and quality control reviews to ensure that administrative practices meet federal operational standards.</li>
<li>Apply sound judgment to evaluate options, solve problems, and make informed recommendations on administrative and operational matters, contributing to efficient workflow management, and compliance with agency standards.</li>
<li>Assist in developing and revising privacy and security policies concerning Personally Identifiable Information (PII); identify potential compliance risks, and recommend solutions.</li>
<li>Coordinate logistics for detainee transportation to court and medical appointments, manage schedules, and track movement through detailed administrative planning.</li>
<li>Conduct roll calls, and ensure accountability through diligent documentation, system updates, and status reporting.</li>
</ul>
<p>Supervisor: Scott Jackson (949) 456-2706.</p>
<p>Permission to contact: Yes.</p> at ProTech USA LLC, Government Contracting
<ul><li>Address customer enquiries and complaints with professionalism, achieving a resolution rate of over 95%.</li><li>Process financial transactions including NEFT/RTGS, term deposits, loan disbursals, and gold loans in adherence to bank policies.</li><li>Promote digital banking services to customers, increasing branch efficiency and digital adoption.</li><li>Support clerical operations including data entry, documentation, and record updates in core banking systems.</li><li>Exceeded monthly cross-sell targets while ensuring customer service standards aligned with audit and compliance norms.</li></ul> at IDBI BANK LTD<ul><li>Address customer enquiries and complaints with professionalism, achieving a resolution rate of over 95%.</li><li>Process financial transactions including NEFT/RTGS, term deposits, loan disbursals, and gold loans in adherence to bank policies.</li><li>Promote digital banking services to customers, increasing branch efficiency and digital adoption.</li><li>Support clerical operations including data entry, documentation, and record updates in core banking systems.</li><li>Exceeded monthly cross-sell targets while ensuring customer service standards aligned with audit and compliance norms.</li></ul> at IDBI BANK LTD