Summary
Overview
Work History
Education
Skills
Timeline
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Kenisha Simmons

Yuma,Arizona

Summary

Highly organized and experienced professional with a proven track record of overseeing and leading teams to achieve sales objectives and maintain exceptional customer service standards. Skilled in handling customer complaints and resolving customer issues effectively. Committed to cultivating a positive work environment and fostering collaboration between staff and management. Eager to apply these skills, experience, and knowledge to a new and challenging role that may or may not align with my expertise.

Overview

6
6
years of professional experience

Work History

Manager

Coldstone Creamery
02.2023 - Current
  • Developed methods for improving the efficiency of processes within the department.
  • Revised and developed business plans to emphasize product line and inventory factors.
  • Adhered strictly to cash-handling protocols and security measures at all times.
  • Held team members accountable during the shift by effectively coaching to improve performance.
  • Supervised food production and preparation, promoting consistency with established recipes and procedures.
  • Provided excellent customer service and developed strong relationships with customers.
  • Provided guidance on how to handle difficult customer situations in a professional manner.
  • I oversaw the entire hiring process, encompassing the conduct of interviews, and the supervision of the initial two weeks of training.
  • Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
  • Managed daily operations, including scheduling and budgeting, exhibiting excellent multitasking capabilities.
  • Utilized strong analytical and problem-solving skills to address operational issues.

SHIFT LEADER

Coldstone Creamery
05.2022 - 02.2023
  • Developed methods for improving efficiency of processes within the department.
  • Revised and developed business plans to emphasize product line and inventory factors.
  • Adhered strictly to cash handling protocols and security measures at all times.
  • Held team members accountable during shift by effectively coaching to improve performance.
  • Supervised food production and preparation, promoting consistency with established recipes and procedures.
  • Provided excellent customer service and developed strong relationships with customers.
  • Provided guidance on how to handle difficult customer situations in a professional manner.

CLOTHING SALES ASSOCIATE

Target
10.2021 - 01.2022
  • Developed strong organizational skills while managing the daily operations of a busy store including restocking shelves, organizing merchandise displays, and maintaining cleanliness of sales floor.
  • Performed sales floor work, such as greeting and assisting customers and stocking shelves.
  • Watched for and recognized security risks and thefts.
  • Recommended, select, and help locate and obtained merchandise based on customer needs and desires.
  • Exhibited excellent interpersonal skills while working collaboratively with other team members to ensure efficient completion of tasks.
  • Helped customers try on and fit merchandise.
  • Stocked and replenished merchandise according to store merchandising layouts.

ASSISTANT MANAGER

Coldstone Creamery
05.2020 - 07.2021
  • Collaborated with co-workers to develop promotional campaigns that increased store traffic and boosted sales revenue.
  • Developed and implemented effective customer service strategies to reduce wait times and improve customer satisfaction.
  • Assisted with new employee training and conducted performance reviews to track overall progress.
  • Provided guidance and support to junior staff members during challenging situations.
  • Addressed and resolved client or customer inquiries to foster superior standards of service.
  • Assisted with recruiting efforts by interviewing prospective candidates for open positions.
  • Helped oversee the daily operations of the store, managing staff and inventory.

RECEPTIONIST

Fab-U-Lash
10.2019 - 05.2020
  • Experienced with social media and communications platforms.
  • Responded quickly to meet customer needs and resolve problems.
  • Managed the main lash aesthetician's schedule booking appointments and or dealing with cancellations.
  • Responsible for moving clients appointments when they are unable to show, and making sure they are soon as soon as possible.
  • Participated in ongoing training to enhance own job skills and knowledge.

Education

HIGH SCHOOL DIPLOMA -

Gila Ridge High School
Yuma, AZ
05.2021

Skills

  • Customer service
  • Team leadership
  • Time management
  • Complex Problem-solving
  • Verbal and written communication
  • Decision-making
  • Staff training and development
  • Staff management
  • Task delegation
  • Documentation and reporting
  • Strategic planning
  • Shift scheduling
  • Policy implementation
  • Conflict resolution
  • Expectation setting
  • Emergency response
  • Safety procedures
  • Employee onboarding
  • Coaching and mentoring
  • Policy and procedure development
  • Inventory management

Timeline

Manager

Coldstone Creamery
02.2023 - Current

SHIFT LEADER

Coldstone Creamery
05.2022 - 02.2023

CLOTHING SALES ASSOCIATE

Target
10.2021 - 01.2022

ASSISTANT MANAGER

Coldstone Creamery
05.2020 - 07.2021

RECEPTIONIST

Fab-U-Lash
10.2019 - 05.2020

HIGH SCHOOL DIPLOMA -

Gila Ridge High School

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Kenisha Simmons