Summary
Overview
Work History
Education
Skills
References
Languages
References
Additional Experience
Timeline
Generic

Kenisha Smith

Las Vegas,NV

Summary

Dynamic and detail-oriented professional with comprehensive experience in medical scribing, customer service, and administrative support. Proven ability to enhance patient care and optimize operational efficiency through exceptional communication, problem-solving skills, and a patient- centric approach. Eager to contribute my expertise in a collaborative environment within the healthcare sector.

Overview

9
9
years of professional experience

Work History

Lab Services Coordinator

Cenegenics
Las Vegas, NV
03.2020 - 04.2024
  • Phlebotomist Scheduling: Streamlined scheduling for phlebotomists, optimizing appointment coverage and enhancing patient satisfaction.
  • Relationship Management: Cultivated strong relationships with physicians and patients, facilitating effective communication and problem resolution.
  • Record Keeping: Maintained meticulous records in compliance with HIPAA regulations, ensuring data integrity and patient confidentiality.
  • Process Improvement: Initiated and implemented process improvements, resulting in a 20% increase in service efficiency.
  • Patient Scheduling: Coordinate and manage patient appointments for laboratory tests and procedures, ensuring optimal scheduling for both patients and lab staff.
  • Kit Management: Oversee the tracking and inventory of laboratory kits and supplies, ensuring availability and proper documentation for all lab samples.
  • Phlebotomist Payroll Administration: Assist in managing payroll for phlebotomists, ensuring accurate tracking of hours worked and compliance with payroll procedures.
  • Accounts Receivable Management: Handle invoicing and payment collection processes, maintaining accurate financial records and following up on outstanding accounts.
  • Quality Assurance: Implement and monitor quality control protocols to ensure compliance with regulatory standards and maintain high laboratory performance

Personal Injury Coordinator

EDS Financial Personal Injury Firm
Irvine, CA
02.2018 - 12.2018
  • Acted as the primary liaison for clients, providing timely updates and addressing inquiries to enhance client relations
  • Managed comprehensive case intakes, coordinating with medical providers and ensuring accuracy in documentation
  • Collaborated with insurance companies to support claims processes, improving resolution timelines by 15%
  • Assisted in preparing legal documents, conducting thorough legal research to support case developments
  • Case Management: Oversee the progress of personal injury cases, ensuring all documentation and evidence are collected and organized efficiently.
  • Client Communication: Serve as the primary point of contact for clients, providing updates, answering questions, and addressing concerns throughout the legal process.
  • Liaison with Medical Providers: Coordinate with healthcare professionals to obtain medical records and treatment documentation, ensuring timely access to necessary information for case evaluation.
  • Settlement Negotiation Support: Assist attorneys in preparing for settlement negotiations by gathering relevant case information and formulating strategies based on client needs.
  • Administrative Support: Maintain detailed case files, schedule appointments, and manage deadlines to ensure compliance with legal timelines and procedural requirements.

Teacher's Assistant

Garden Grove Community Day Preschool
Garden Grove, CA
04.2017 - 01.2018
  • Support Classroom Activities: Assist the lead teacher in planning and implementing age-appropriate educational activities and playtime.
  • Supervise Children: Monitor and ensure the safety of children during indoor and outdoor activities, providing a secure environment.
  • Facilitate Learning: Help children with learning tasks, such as basic counting, colors, shapes, and letters, using games and interactive methods.
  • Assist with Daily Routines: Support children during daily routines, including snack time, circle time, and bathroom breaks, promoting independence and self-help skills.
  • Encourage Social Skills: Foster social development by encouraging sharing, cooperation, and positive interactions among children.
  • Prepare Materials: Set up and clean up classroom materials and learning areas, ensuring a tidy and organized environment for activities.
  • Communicate with Parents: Share observations about children's progress and behavior with parents, addressing any concerns as needed.
  • Support Individual Needs: Assist in adapting activities to meet the individual needs of children, including those with special requirements.
  • Promote Creative Expression: Encourage creative expression through arts and crafts, music, and dramatic play, facilitating opportunities for exploration.
  • Maintain Documentation: Help maintain records of children's development and behavior, contributing to assessments and reports as directed by the lead teacher.

Overnight Front Desk Manager

Quality Inn & Suites Anaheim Resort
Anaheim, CA
05.2015 - 03.2016
  • Guest Check-In and Check-Out: Oversee the check-in and check-out processes for guests, ensuring efficient and welcoming service.
  • Staff Supervision: Manage overnight front desk staff, providing guidance, support, and training as needed to ensure high service standards.
  • Issue Resolution: Address and resolve guest inquiries, complaints, and emergencies promptly and professionally, ensuring guest satisfaction.
  • Financial Management: Handle cash management and balance the cash drawer, processing payments and reconciling daily financial transactions.
  • Security Oversight: Monitor hotel security and ensure safety protocols are followed during overnight shifts, including handling emergencies and ensuring guest safety.
  • Communication Hub: Serve as the primary point of contact for communication between departments, relaying important information to staff and management.
  • Inventory Management: Oversee the inventory of supplies and materials for the front desk and ensure adequate stock levels for operations.
  • Reporting: Prepare and submit overnight reports detailing occupancy rates, revenue, and any incidents that occurred during the shift.
  • Maintain Cleanliness: Ensure the front desk area and lobby are clean and well-maintained, presenting a positive image to guests.
  • Guest Relations: Build rapport with guests, offering recommendations for local attractions, dining, and activities to enhance their stay.

Education

High School Diploma -

Orange County Christian School
Anaheim, CA
06-2011

Some College (No Degree) - Business Administration And Management

Fullerton Junior College
Fullerton, CA

Skills

  • Medical Scribing: Proficient in documenting patient encounters accurately, ensuring compliance with healthcare regulations
  • Customer Service Excellence: Strong focus on patient satisfaction and proactive problem-solving to enhance the patient experience
  • Salesforce Administration: Skilled in configuring Salesforce CRM to improve workflows, reporting, and data management
  • Payroll Processing: Expertise in processing payroll for large teams, creating detailed reports, and ensuring regulatory compliance
  • Patient/Appointment Scheduling: Experienced in optimizing schedules and managing logistical operations for patient services
  • Attention to Detail: Meticulous in data entry and record-keeping to maintain accuracy and confidentiality
  • Effective Communication: Strong verbal and written communication skills, fostering collaboration among teams and with patients
  • Technical Proficiency: Advanced in Microsoft Excel and Teams, adept at using EHR systems and CRM platforms
  • Logistics Management: Experience in coordinating shipments and managing supply chain operations efficiently
  • Administrative Leadership
  • Business Administration
  • Project Management
  • Recordkeeping
  • Data Entry
  • Document Management
  • Database Management
  • Contract Negotiation
  • Medical Terminology
  • Project assistance
  • Negotiation
  • Schedule Management
  • Budget Planning
  • Customer Service
  • CRM Software
  • Schedule Coordination
  • Event Coordination
  • Patient Scheduling
  • Process Improvement
  • Medical Billing
  • MS Office
  • Scheduling and calendar management
  • Patient Registration
  • Scheduling expertise
  • Project Support
  • Insurance Verification
  • Presenting Ideas and Plans

References

Available upon request.

Languages

English
Full Professional

References

References available upon request.

Additional Experience

  • Medical Scribing
  • Accurately documented patient interactions and ensured timely entry of health information into EHR systems.
  • Assisted healthcare providers in drafting comprehensive notes to support high-quality patient care.
  • Salesforce Administrator
  • Customized Salesforce to enhance organizational processes and data management, leading to improved operational efficiency.
  • Provided training and ongoing support to team members, boosting system adoption and productivity.
  • Payroll Specialist
  • Managed payroll for over 100 phlebotomists, ensuring timely and accurate processing.
  • Developed customized reports to facilitate financial planning and reporting.

Timeline

Lab Services Coordinator

Cenegenics
03.2020 - 04.2024

Personal Injury Coordinator

EDS Financial Personal Injury Firm
02.2018 - 12.2018

Teacher's Assistant

Garden Grove Community Day Preschool
04.2017 - 01.2018

Overnight Front Desk Manager

Quality Inn & Suites Anaheim Resort
05.2015 - 03.2016

High School Diploma -

Orange County Christian School

Some College (No Degree) - Business Administration And Management

Fullerton Junior College

Similar Profiles

CREATE PROFILE
Kenisha Smith