KENISHA WEBLEY

• Coordinated with third-party vendors when necessary for resolving escalated customer issues.
• Identified areas of improvement in existing processes or procedures used for providing support services.
• Ensured customer satisfaction through effective communication skills and problem resolution techniques.
• Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
• Analyzed customer complaints and service trends to identify and correct systematic issues.
• Researched customer inquiries using available resources such as FAQs and online forums.
• Collaborated closely with other departments to resolve complex customer issues quickly and efficiently.
• Recorded all customer interactions into the database system accurately and completely.
• Assisted customers with product installation, troubleshooting, and usage questions.
• Responded to customer emails and phone calls promptly, courteously, and professionally.
• Resolved issues with first call and escalated more complex issues to obtain necessary customer support.

Advanced training in Security, Data Protection & Privacy. Emergency Management Training in responding to health-related emergencies. Policies and regulation procedures and Customer Service Initiated community outreach to establish and reinforce bonds of trust. Reporting & Documentation Prepared accurate internal and external reports, documenting meeting notes and evidence. Client Services Answered & responded to domestic disturbances, health concerns and solving technical issues. Took necessary actions in recognizing and de-escalating concerns.