Kenisha Williams
Philadelphia,PA
Summary
A resourceful Medical Secretary maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments, and assisting patients. The organized individual brings a background in medical office settings handling patient needs. Meticulous and hardworking Unit Secretary with strong foundation in team training and development for administrative roles. Knowledge of medical billing, appointment scheduling and medication inventory management in providing quality patient care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Unit Secretary
Medstar Southern Maryland Hospital
01.2021 - Current
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Prepared and processed patient referrals and transfer requests.
- Registered and verified patient records before triage with the most up-to-date information.
- Placed new supply orders, managed inventory, and restocked clerical spaces.
- Received and routed laboratory results to correct clinical staff members.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Managed office logistics by scheduling appointments, maintaining files, and collecting payments.
- Answered phone calls and messages for 3 -physicians for OR medical facility, scheduling appointments, and handling patient inquiries
Front Desk Agent
Washington Plaza Hotel
04.2019 - 05.2021
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins, and check-outs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Oversaw fast-paced front desk operations and guests' needs at a busy facility.
- Handled wake-up calls to determine whether guests receive prompt and reliable wake-up services.
- Answered multi-line phone system to respond to inquiries and transfer calls to the correct departments and personnel.
Secretary
Goulston & Storrs
01.2018 - 01.2021
- Maintained organized filing system of paper and electronic documents
- Ordered office supplies to purchase items and maintain appropriate levels
- Created and updated spreadsheets to track and report data
- Set appointments for executives to support busy staff
- Processed payroll and submitted direct deposits using accounting software
- Produced and distributed memos, newsletters, and other forms of communication
- Managed physical and digital files, monitored spreadsheets
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos, and invoices.
Administrative Assistant
Forest Solutions Outsourcing
06.2018 - 12.2020
- Processed financial documents, contracts, expense reports, and invoices
- Answered multi-line phone system, routing calls, delivered messages to staff, and greeted visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Booked flights and reserved hotel rooms planning and coordinate staff travel
- Developed administrative processes to achieve organizational objectives and improve office efficiency
- Developed administrative processes to achieve organizational objectives and improve office efficiency
- Directed customer communication to appropriate department personnel
- Provided secretarial and office management support while building cooperative working relationships
- Maintained accurate department and customer records
- Delivered exceptional customer service through direct communication with clients and team members
- Responded to client and vendor inquiries via email and telephone, providing updated and accurate information
- Oversaw office inventory and timely reordering of supplies
- Met incoming guests and clients, offering immediate assistance
- Monitored scheduling and event coordination for corporate fundraisers and executive meetings
Front Desk Receptionist
Virginia Union University
08.2016 - 01.2019
- Greeted guests at the front desk and engaged in pleasant conversations while managing check-in process.
- Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
- Scheduled, coordinated, and confirmed appointments and meetings.
- Resolved customer issues quickly and notified the supervisor immediately when problems escalated.
- Responded to inquiries from clients and provided financial advice to drive fiscal growth.
- Maintained updated records of all financial transactions to support traceability.
- Advised clients on favorable investment opportunities to meet established financial goals.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
Education
Bachelor of Science - Nursing
Virginia Union University
Richmond, VA08.2026
Associate of Science -
Prince George's Community College
Upper Marlboro, MD05.2024
Skills
- Equipment Troubleshooting and Maintenance
- Incoming Call Management
- Organization and Time Management
- Computer Proficiency
- Patient Interviews
- Call Transfers
- PC Proficiency
- OSHA Compliance
Certification
- Licensed Phlebotomy - 4years
- CET - EKG Technician
Timeline
Unit Secretary
Medstar Southern Maryland Hospital
01.2021 - Current
Front Desk Agent
Washington Plaza Hotel
04.2019 - 05.2021
Administrative Assistant
Forest Solutions Outsourcing
06.2018 - 12.2020
Secretary
Goulston & Storrs
01.2018 - 01.2021
Front Desk Receptionist
Virginia Union University
08.2016 - 01.2019
Bachelor of Science - Nursing
Virginia Union University
Associate of Science -
Prince George's Community College
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