KENISHA WILSON
Birmingham,AL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
MEDICAL SUPPL TECH
Veterans Affairs
03.2023 - Current
- Pulls stock inventory and material for delivery; replenishes stock inventory; interacts with clinical and administrative customers and maintains records on stock levels; Communicates to the Lead or Supervisor any concerns related to supplies, equipment and procedures
- Provides information to customers regarding medical supplies; Monitors expiration dates, rotates stock to limit outdated and removes items from use as required by outdated; Monitors and controls critical supplies; Performs daily inventory using bar coding equipment on a predetermined schedule that will allow for timely replenishment; Resolves differences between records and physical count of stock; Distributes items according to established or ad hoc requirements in computerized inventory management systems; Delivers supplies in a timely manner and ensures supplies and material delivered are in sterile and operational condition; Completes specialty cart preparation; Cleans assigned secondary areas in accordance with aseptic principles; and - Receives supplies and material into the medical center's catchment area
- Performs daily cycle counts on automated storage cabinets and specialty carts, restocks inventories of wards or unit supply areas and replenishes to appropriate stock levels
- Delivers requested items to wards and units in the correct units of issue within the tour of duty with no more than three stock outages, errors, or complaints per rating period
- Ensures that all medical supplies remain within shelf life and rotates supplies appropriately
- Monitors overstock or obsolete supplies in all supply storage carts, supply cabinets, or supply closets
- Collaborates with end users to identify excess inventory and correct stock levels with no more than three instances of expired supplies, over stocking attributed to the employee, or complaints per rating period
- Reviews all picking tickets for accuracy of costs
- Updates assigned supply closets or distribution points with the correct unit of issue, cost, reorder point and descriptions
- Ensures that all items have the correct barcode and are placed neatly on the bins/ No more than three instances of non-compliance per rating period
- Distributes supplies to departments
- Understands the medical center's purchasing policies including knowledge of vendors, instruments and supplies, and shipping and receiving procedure
- Maintains daily, monthly, and yearly inventory control reports for supplies and instruments
- Maintains dating system for recall of supplies according to limit of shelf life
- Processes supply requests in a prompt, cooperative, and efficient manner.
IT CUSTOMER SUPPORT
Thompson Tractor & Equipment Sales Inc.
07.2022 - 02.2023
- Identifying hardware and software solutions
- Troubleshooting technical issues
- Diagnosing and repairing faults
- Resolving network issues
- Installing and configuring hardware and software
- Speaking to customers to quickly get to the root of their problem
- Testing and evaluating new technologies
- Conducting electrical safety checks on equipment
- Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.
- Reduced escalations by effectively addressing concerns at the first point of contact whenever possible.
- Managed department call volume of 125 calls per day and coordinated department schedules to maximize coverage during peak hours.
- Completed bi-weekly payroll for 150 employees.
INVENTORY CONTROL SPECIALIST/TECH SPECIALIST
Auto Car
06.2018 - 03.2022
- Reviews and understands printed documents
- Research/reconciles purchase orders, inventory, etc
- Identifies and inspects inventory items
- Maintains inventory master file
- Performs Inventory review
- Overseeing inventory control, managing deliveries, inspecting inventory, maintaining inventory records, and ordering products
- Reporting inventory levels and issues to management, looking for any discrepancy with inventory, and creating reports that show available inventory or issues with inventory counts.
- Used equipment like forklifts and pallet jacks to move inventory.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Conducted periodic cycle counts to verify inventory accuracy, identifying discrepancies early on to mitigate potential issues.
- Audited and corrected discrepancies in inventory numbers.
- Handled day-to-day shipping and receiving overseeing more than 60 packages per day.
Mail Carrier
United States Post Office
11.2017 - 06.2018
- Delivers mail in all its forms to homes and businesses in cities, towns and rural areas
- Travels a directed route to deliver mail and collect mail that consumers and businesses want to send
- Covers a route on foot, by vehicle or by a combination of the two
- Collects money for postage and COD or Cash-On-Delivery orders
- Sells products like stamps and money orders, especially in rural areas
- Answers customer questions regarding the postal service and regulations
- Provides change-of-address cards and information upon consumer request.
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Enhanced customer satisfaction with timely and accurate mail delivery to both residential and commercial addresses.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Distributed mail on foot to residences and businesses, delivering to approximately 200 customers per shift.
Mail Sorter
UAB
05.2016 - 11.2017
- Received and sorted incoming mail, ensuring accurate delivery to intended recipients.
- Delivers packages and materials to their destination
- Examines and categorizes mail
- Reviewed incoming mail for proper date, postage and barcode scans.
- Collaborated with team members to ensure timely processing of high-volume mail shipments.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Assisted in the training of new employees, sharing best practices for efficient mail sorting processes.
- Maintained a clean and organized work environment for optimal sorting efficiency.
- Facilitated smooth transitions between shifts by maintaining clear communication channels with colleagues regarding ongoing tasks or unresolved issues.
- Scanned incoming pieces, logging and uploading information into mail-tracking system to support resolution of future inquiries.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Supported postal service operations by performing additional tasks as needed, such as package handling or customer assistance.
MSA (MEDICAL SUPPORT ASSIATANT
Children's Of Alabama
05.2014 - 05.2016
- Scheduling, canceling, re-scheduling patient's appointments and/or consults
- Entering no-show information
- Monitoring the Electronic Wait List
- Preparing for clinic visits
- Ensuring encounter forms are completed
- Monitoring both inpatient and outpatient appointments for areas of responsibility
- Verifying and updating demographics and insurance information
- Performing basic eligibility, co-pays and preauthorization requirements for specific coverage
- Routinely communicates with physicians, case managers and other allied health professional staff using sound interpersonal skills.
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
- Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
Youth Program Operations Clerk.
Children's Of Alabama
09.2011 - 05.2014
- Reviews child registration and enrollment paperwork to ensure that family submissions are complete and current
- Verifies documents related to eligibility, sponsor and spouse employment and family income for the purpose of determining military child care fees
- Gathers information from families related to enrollment of children with community providers
- Uses registration and enrollment information to determine child's authorized child care subsidy benefit
- Verifies information related to community provider participation, including licensing and accreditation information
- Visits state and accrediting body websites to access and verify information
- Reviews monthly claim forms and enters data for processing
- Validates submission against authorized benefit amounts
- Reconciles overpayments, returned checks, or other issues related to payment processing
- Prepares daily, weekly and monthly reports in compliance with reporting policies and procedures and submits in a timely manner
- Conducts research of records and follows up in order to resolve discrepancies and problems
- Notifies supervisor of any discrepancies and informs supervisor of any issues/problems that cannot be resolved
- Provides fee assistance support to families through phone calls, email, and on-line messaging to address patron financial obligations, waiting lists, subsidy award, and policies and procedures
- Assists with dissemination of information to Fee Assistance providers regarding enrollment and renewal, subsidy awards, fee payments, certification process, application status, and miscellaneous requirements
- Assists in maintaining family requests for fee assistance through monitoring a prioritized waiting list.
- Responded to inquiries from callers seeking information.
- Collaborated with team members to achieve department goals, contributing to a positive work environment through clear communication and active participation in meetings.
Education
Associate of Science -
UNIVERSITY OF HERZING
Birmingham, AL04.2012
High School Diploma -
HUFFMAN HIGH SCHOOL
Birmingham, AL05.2004
Skills
- Problem Solving Skills
- Critical Thinking Skills
- Flexibility
- Teamwork
- Customer Service
- Data Analysis
- Administrative
- Project Management
- Computer Literacy
- Purchasing
- Receiving & Shipping
- Attention to Detail
- Computer Software
- Computer Networking
- Communication
- Inventory
- Attention to detail
- Responsibility
- Forklift
- Logistics
- Conflict Resolution
- Medical Terminology
- Medical Records & Coding
- Supply & Demand
- Adaptable learning
- Sterilization techniques
- Hazardous Materials Handling
- Teamwork and Collaboration
- Cross-functional support
- Equipment Calibration
Timeline
MEDICAL SUPPL TECH
Veterans Affairs
03.2023 - Current
IT CUSTOMER SUPPORT
Thompson Tractor & Equipment Sales Inc.
07.2022 - 02.2023
INVENTORY CONTROL SPECIALIST/TECH SPECIALIST
Auto Car
06.2018 - 03.2022
Mail Carrier
United States Post Office
11.2017 - 06.2018
Mail Sorter
UAB
05.2016 - 11.2017
MSA (MEDICAL SUPPORT ASSIATANT
Children's Of Alabama
05.2014 - 05.2016
Youth Program Operations Clerk.
Children's Of Alabama
09.2011 - 05.2014
Associate of Science -
UNIVERSITY OF HERZING
High School Diploma -
HUFFMAN HIGH SCHOOL
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