Kenisha Caicedo

• Led organization-wide learning programs supporting Community Operations, product workflows, policy updates, and workforce enablement in a fast-paced tech environment.
• Conducted training needs assessments using case trends, performance data, and stakeholder input to prioritize scalable learning solutions.
• Designed and delivered microlearning, eLearning, and performance support using Articulate Storyline 360, Rise, and Camtasia to support rapid operational change.
• Owned end-to-end program delivery, including scoping, stakeholder alignment, execution, and post-launch evaluation.
• Measured program effectiveness and operational impact through learning analytics, quality metrics, and learner feedback, increasing completion rates by 20% and achieving 90–95% satisfaction.

• Conducted training needs assessments to design targeted leadership and organizational development solutions aligned with business needs.
• Designed and facilitated interactive digital learning experiences using collaborative engagement tools (Mentimeter, Padlet) to increase participation and retention.
• Evaluated learning effectiveness using feedback and performance indicators, maintaining 98%+ learner satisfaction.

• Conducted enterprise and role-based training needs assessments using operational data, stakeholder interviews, and regulatory requirements.
• Developed learning strategies aligned to business, safety, and compliance goals for pilots, flight attendants, and airport operations teams.
• Designed and implemented blended learning programs (ILT, VILT, eLearning, simulations, job aids) using Storyline, Rise, and Camtasia.
• Led end-to-end learning initiatives, including LMS administration, delivery, evaluation, and continuous improvement.
• Measured training effectiveness and ROI using completion data and performance metrics, achieving 95% system adoption and reducing operational errors by 10%

• Directed learning and development operations across 3 hotel brands, supporting 800+ employees, achieving a 15% improvement in service consistency across properties.
• Designed and delivered property-specific onboarding and training programs for major hotel openings, aligning multicultural teams with Hilton global standards and achieving 100% compliance with brand protocols.
• Led leadership development pathways, coaching department heads and supervisors, resulting in a 20% increase in team performance metrics and higher guest satisfaction scores.
• Implemented compliance, safety, and brand-quality training, contributing to 10–15% higher audit scores and improved operational readiness across all properties.
• Developed structured talent development programs that strengthened internal pipelines, improving promotion readiness by 25% and reducing turnover in key departments by 10%.
• Partnered cross-functionally with HR, Operations, and Quality Assurance to identify performance gaps and implement training solutions, resulting in measurable improvements in staff competency and guest satisfaction.