Evelyn Wright
Houston,TX
Summary
Dedicated medical support assistant with 20 + years of experience in administrative and customer services settings. Consistently achieving record-high recognition as an outstanding associate. Contributing factor to improvements to the bottom line and the turnaround of underperforming operations.
Respected builder and participant of customer-focused teams. Instill a shared enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality, and employers' operations policies. I desire to become a part of an organization which rewards and identify exceptional performance.
Overview
21
21
years of professional experience
Work History
Medical Support Assistant (Patient Access Center)
Department of Veterans Affairs
01.2010 - 08.2017
- Float position to train and assist 2 + associates. Duties include: Means Test Clerk, Admission/Bed Control Clerk, and Decedent Affairs Clerk. Verifying and executing patients' admissions. Conduct Pre-registration, Means Test, and update veterans' demographic data and insurance information on the computer via telephone, bed control, and queue appointment letters for print. Manage and maintain a death listing via a spreadsheet and prepare a condolence card for the VAMC's Director. Develop and execute plans to improve section and area performance as needed and selected contributions.
- Successfully improved and updated operations in Decedent Affairs. Assist risk management with notification and location of next of kin, work closely with family members to notify funeral homes, and prepare contract burial applications.
- Prepare funeral arrangements for unclaimed deceased veterans. Assist Stations MAA with detail packages, ensure burial flags are available, arrange for body pickup, prepare and obtain documentation for autopsy reports and enter death entries via vista.
Medical Support Assistant (Medical Care Line)
Department of Veterans Affairs
02.1997 - 01.2010
- Managed and maintained daily operations of the nursing unit, ensuring timely execution of unit operations in a consistent and timely manner. Performed the quantitative and qualitative analysis on both computer-based and paper-based health records. Assemble, review, abstract, maintain, compile, file, and extract medical records and health data. Scheduled patients for lab, appointments, travel arrangements, and selected contributions.
- Coordinate the activities of the nursing station, consult family members, and volunteer for additional shifts.
- Train medical clerks, provide escort for patients, plan and organize work assignments for unit.
Education
Medical
Houston Community College
Houston, TX05-1995
Skills
- Admission/Bed Control Clerk
- Complaint Handling & Resolution
- Detail Clerk
- Customer Satisfaction Enhancement, Front-End Supervision, and Clarity
- Team building & Training
- Cost-Reduction Strategies
- Proficient in Words, Excel
Timeline
Medical Support Assistant (Patient Access Center)
Department of Veterans Affairs
01.2010 - 08.2017
Medical Support Assistant (Medical Care Line)
Department of Veterans Affairs
02.1997 - 01.2010
Medical
Houston Community College
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