KENITA JAMISON

This position is responsible for handling all correspondence for the Central Billing Office. The Revenue Cycle Associate report to Office Lead/Manager.

Secured Authorization Codes as needed.

Worked A/R Task to get appropriate information to Insurance Companies such as Appeals/ Patient letters before Timely Filing Deadlines.

Secure Outgoing mail with appropriate postage and Mailing.

Prescreen, Sort and Identifies Mail designated for Appropriate Departmental Mailbox's.

Opens incoming Mail from USPS and other Steward Couriers.

Distributes Mail to Appropriate Directors, Managers and Leads.

Label mail with appropriate account number and enter information into multiple systems as well as get hardcopy to appropriate staff member.

Upload into secured Data Systems EOB's Correspondence and Faxes as well as distribute faxes received daily.

Process request from insurance companies from W-9 Forms.

Encounter, Scan and Index Refund Request into Multiple

Systems.

Receive file of Denials / Correspondence from Cash Posting label with Account Numbers, Scan / Index into Multiple systems.

Scan/Index all cash related Correspondence(EOB) into Cerner, Onbase and Meditech Patient Accounting Systems.

Work any PFS errors in Onbase to assure no documents are indexed.

Complies Daily with Departmental Policies and Procedures.

Provides thorough courtesy and professionalism assistance to coworkers and patients.

Collaborates with CBO and personnel in the resolution of scanning of denials and correspondence.

Detail all actions taken on account with clear and concise notes.

Monitor or recognizes mail or postings that should be escalated to supervisor as needed.

Maintains strict confidentiality and adhere to all Hippa Guidelines/ Regulations.

• Developed and maintained courteous and effective working relationships

• Maintained patient records in compliance with security regulations.
• Processed medical records requests from outside providers according to facility, state and federal law.
• Maintained patient charts and accurately recorded new information.
• Kept accurate log of requests for medical information and records.
• Communicated effectively with staff, patients and insurance companies by email and telephone.
• Maintained relationships with medical providers, suppliers and reporters.
• Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
• Followed up with patients about medical and healthcare processes.
• Maintained patient confidence by keeping patient records information confidential.

• Organized paperwork such as charts and reports for office and patient needs.
• Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
• Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
• Supported office staff and operational requirements with administrative tasks.
• Conducted insurance verification and preauthorization's and managed patient charts.
• Verified insurance coverage to prepare for upcoming patient appointments.
• Maintained current and accurate medical records for patients.
• Converted paper charts into digital files and uploaded to EMR system.
• Organized patient files and streamlined operations to improve efficiency.
• Prepared and maintained accurate digital health records for patients.