Electronic Medical Health Records
Kenita J. Perry-Bell
Healthcare Senior Leader
Bellwood,IL
Summary
15+ years of success planning, initiating, and spearheading large-scale healthcare initiatives and programs from conception to completion within multiple sectors. Stellar record of leading day-to-day healthcare and clinical operations, including evaluating competencies, procuring required equipment, monitoring quality, and drafting improvement plans, while ensuring adherence with relevant licensing and certification standards. Dynamic and strategic leader with track record of building, training, and leading cross-functional teams for execution of business-critical tasks and providing world-class healthcare services. Outstanding relationship-building, interpersonal, analytical, organizational, and communication skills evidenced by ability to excel at establishing and nurturing collaborative relationships with employees, management, and executives.
Overview
15
15
years of professional experience
4
4
Certificates
Work History
Director of Performance Improvement, Risk Management & Facility Compliance Officer
UHS Garfield Park Hospital
Chicago, IL
01.2021 - Current
- Develop and implements the hospital's quality improvement plan in accordance with the strategic goals, and accreditation standards for 80-bed child and adolescent psychiatric facility
- Works in collaboration with hospital leaders to effectively implement performance improvement processes
- Oversee the Health Information Management department, the Performance Improvement, Patient Safety and Compliance committees
- Successfully led the Joint Commission triennial survey with no high or widespread deficiencies, this was a first in the history of the hospital’s Joint Commission surveys
- Successfully manages the Risk Management Program to create and sustain a culture of patient safety while reducing risk within the hospital
- Revises and audits Risk Reporting and Risk Management System including sentinel and critical event reporting and follow-up for adherence to standards
- Enforces compliance with government regulations and company policies
- Executes analysis of risks and identified risk mitigation strategies
- Performs gap analysis to identify areas of improvement
- Manages compliance efforts, reporting and audits
- Maintains effective working relationships with regulatory authorities including including TJC, IDPH, DCFS and CMS
- Improved quality of care indicators by 45% within first 9 months
PRN Social Worker/Discharge Planner
UIHealth University of Illinois Hospital
01.2020 - Current
- Develops and implements discharge plans for patients based on patient’s needs, available resources, and goals of care
- Coordinated with physicians to ensure that all required services are in place prior to discharge or transfer of patient from one unit to another
- Maintains current knowledge of community resources.
- Solved problems related to abrupt changes in discharge, coordinated updates and communicated discharge plans
- Assessed risk factors of patients and made referrals for further services
Owner/President
Understanding
, Illinois
01.2018 - Current
- Provides mental health therapy services utilizing various tele-health platforms for adults, couple’s, adolescents and children
- Adheres to federal, state and company procedures for clinical treatment and documentation of mental health services
- Provides counseling interventions using evidence-based modalities including Cognitive Behavioral Therapy, Motivational Interviewing, Trauma-Focused, Dialectical Behavioral Therapy
- Interviews and assesses clients to diagnose and determine optimal clinical interventions
- Develops treatment plans focused on patient’s goals and treatment history.
- Doubled clientele within 6 months of business opening
- Manages day-to-day business operations
- Established foundational processes for business operations
Director of Care Management
Independent Living Systems
Oak Brook, IL
01.2019 - 01.2021
- Collaborated with Executive Director and stakeholders to support successful delivery of CMS and state care management initiatives, HEDIS measures, service level agreements, and comply with state performance requirement
- Responsible for the strategic guidance and operational leadership of 55+ care management team.
Ensured contractual compliance for LTSS medicaid and medicare health plans
Directed update of electronic case management system to enhance level of care
Examine trending reports to devise and execute solutions for enhancing processes
Chaired weekly training sessions twice per week for field staff to receive updates, ask questions, and engage with management team
Migrated 55 member team to remote telephonic outreach model due to COVID-19 pandemic, that improved work output and improved compliance metrics
Successfully led team in obtaining NCQA re-accreditation
Spearheaded transition of care process to liaise with hospitalized members and members transitioning
Tracked and managed program performance within defined budget, that led to 49% contribution to margin
Director of Care Coordination
University of Illinois at Chicago, Project CHECK
Chicago, IL
01.2015 - 01.2019
- Headed grant-funded care coordination program targeted to children and young adults with highly complex needs and primarily diagnosed with asthma, diabetes, sickle cell, and prematurity
- Monitored, realigned, and conformed to multi-million-dollar care coordination operation budget
- Engaged with hospital system, Federally Qualified Health Centers, providers, and MCOs to provide quality care/services to patients at sites; built hard-to reach team to locate lost patients and promote engagement
- Created patient-centered and community-based health care initiatives to enhance patient results through high quality, integrated, and cost-efficient care and services
- Assembled hospital specialty team that collaborated with cross-functional departments for providing support to patients and reduce hospital readmission rate and seamless transitions of care
- Revamped care coordination operations to optimize efficiency within initial 4-months by integrating staff within sickle cell clinic, endocrinology clinic, and high-risk OB clinic to foster provider and patient engagement
- Managed team of 60 Community Health Workers and Care Coordinators
- Supervised 60 member care coordination team and assigned daily tasks to provide quality health care services to patients
- Conducted evidence based assessments to identify problems and gaps in care, health and disease management
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
Senior Healthcare Consultant
Achieve Accreditation, LLC
Elmhurst, IL
01.2013 - 01.2015
- Supported 28 skilled nursing facilities in gaining and maintaining Joint Commission accreditation and Post-Acute Certifications
- Assisted in executing performance improvement processes for attaining desired goals and fulfill needs of patients, clients, and other users
- Scheduled and chaired quality meetings, while aiding with resources and staff training
- Recommended methods, tools, and techniques for Joint Commission Accreditation and Maintenance process
- Played key role in deploying systems to ensure maximum quality clinical and environment of care processes
- Successfully maintained JCAHO accreditation in all assigned facilities by training facility and regional staff on JCHAO policies.
- Assisted with regulatory issues such as compliance
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations
Care Manager
Advocate Health Care
Oak Brook, IL
01.2012 - 01.2013
- Educated and guided patients on psycho-social requirements, available medical and behavioral health services, various treatment options, and symptoms of various medical and psychiatric diagnoses
- Led timely coordination of quality healthcare services to deliver specific healthcare needs in cost-efficient manner and encourage positive outcomes
- Planned, implemented, supervised, and examined all options and services aimed at enhancing member's health status and promoting safe transitions of care
- Institutionalized evidence-based clinical guidelines, preventative guidelines, protocols, and other metrics in creation of treatment plans focused on patient-centric promoting quality and timely delivery of healthcare
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care
Clinical Director of Behavioral Health Services
Alden Lakeland Healthcare Center
Chicago, IL
01.2009 - 01.2012
- Administered 64-bed unit comprising of patients diagnosed with mental illness and health related disorders
- Leveraged multitude of treatment modalities working with chronically mentally ill and substance abuse populations
- Coached staff on effective utilization and facilitation of cognitive-behavioral therapeutic approaches in individual and group counseling
- Developed programming for changing population of residents served
- Established and oversaw quality clinical services, including quality analysis of required documentation, such as proper treatment planning; census development and proper crisis management
- Governed all facets of Behavioral Health Program to ensure delivery of quality social services, suitable discharge planning, clinical programming, and behavioral interventions for residents residing on unit and within facility
- Maintained deficiency free IDPH surveys for 4 years.
Education
Masters - Social Work
University of Illinois, Jane Addams College of Social Work
Chicago, ILBachelor of Science - Family and Consumer Sciences
Eastern Illinois University
Charleston, ILSkills
Performance Improvement
undefinedAccomplishments
- Augmented facility census by approximately 9% within first three months of employment
- Built strong, collaborative relationships with members of multidisciplinary teams, resulting in improved operational efficiencies
- Maximized productivity by leading performance improvement projects, restructuring operational programs, and developing leaders within organizations
- Successfully led the Joint Commission triennial survey with 10 low deficiencies and zero high or widespread deficiencies
- Supervised and lead team of 65+
Certification
Illinois Clinical Supervisor | Past CPI Certified Instructor | CPR certified | Customer Service Trainer
Affiliations
National Association of Social Work | American College of Healthcare Executives | Alpha Kappa Alpha Sorority, Inc. | Alumni Member of University of Illinois at Chicago | Women in Healthcare
Additional Information
- Honors & Nominations , Nominee Social Service Director of the Year- 2012 | IHCA Alden Behavioral Health Advocacy Committee -2011 | IHCA Winner for Innovative Program of the Year
Software
Microsoft Word
Microsoft Excel
Mircrosoft PowerPoint
Timeline
Director of Performance Improvement, Risk Management & Facility Compliance Officer
UHS Garfield Park Hospital
01.2021 - Current
PRN Social Worker/Discharge Planner
UIHealth University of Illinois Hospital
01.2020 - Current
Director of Care Management
Independent Living Systems
01.2019 - 01.2021
Owner/President
Understanding
01.2018 - Current
Director of Care Coordination
University of Illinois at Chicago, Project CHECK
01.2015 - 01.2019
Senior Healthcare Consultant
Achieve Accreditation, LLC
01.2013 - 01.2015
Care Manager
Advocate Health Care
01.2012 - 01.2013
Clinical Director of Behavioral Health Services
Alden Lakeland Healthcare Center
01.2009 - 01.2012
Masters - Social Work
University of Illinois, Jane Addams College of Social Work
Bachelor of Science - Family and Consumer Sciences
Eastern Illinois University
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