Kenitra Kelley
Roslindale,MA
Summary
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Overview
5
5
years of professional experience
Work History
Keyholder/Supervisor
Burlington
05.2021 - Current
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed and implemented customer service policies to enhance satisfaction.
- Marked-down clearance items and relocated merchandise to proper store areas
- Monitored and restricted access to keys to maintain store security
- Trained and mentored new employees
- Opened and closed store 2-3 days per week by counting registers, making deposits, and storing and filing all daily paperwork
- Counted out cash drawers and balanced totals
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized
CHHA
Tempus Unlimited INC.
Stoughton, MA.
03.2021 - 08.2021
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Maintained records of patient care, condition, progress or problems to report and discussed observations with supervisor or case manager.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client
- Utilized universal precautions and infection control principles in all aspects of care
CASHIER
Marshalls
QUINCY, MA.
09.2018 - 08.2019
- Monitored self-checkout systems and provided help in resolving complex problems.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Learned duties for various positions and provided backup at key times.
- Assisted customers with returns, refunds and resolving transaction issues
- Performed cash, card and check transactions to complete customer purchases
- Addressed customer needs and made product recommendations to increase sales
- Worked with floor team and managers to meet wide range of customer needs
- Set up new sales displays each week with fresh merchandise
- Maintained current knowledge of store promotions and highlighted sales to customers
Education
No Degree - Human Resources Development
Bunker Hill Community College
Charlestown, MA06.2011
Skills
- Multitasking and Organization
- Safety Procedures
- Pricing Analysis
- Strategic Event Planning
- Customer Relations
- Store Opening and Closing Procedures
- Team Leadership
- Till Counting
- Goals and Performance
Timeline
Keyholder/Supervisor
Burlington
05.2021 - Current
CHHA
Tempus Unlimited INC.
03.2021 - 08.2021
CASHIER
Marshalls
09.2018 - 08.2019
No Degree - Human Resources Development
Bunker Hill Community College
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