Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Keniya Marshall

Customer Service
Milwaukee,WI
Keniya Marshall

Summary

Successfully provided high quality personal care and support, consistently recognized for professionalism, empathy, and reliability. Built strong, trust based relationships with clients and their families through excellent communication and consistent service. Demonstrated strong problem solving and decision making skills by handling challenging situations independently and calmly. Delivered outstanding customer service in both care and customer facing roles, resolving concerns efficiently and maintaining high client satisfaction. Adapted quickly to changing needs and responsibilities, showcasing flexibility, accountability, and a strong work ethic.

Overview

7
years of professional experience
6
Certification

Work History

Living Well Home Health Care & Supportive Care

Personal Care Worker
07.2024 - Current

Job overview

  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Developed trust based relationships with both clients and their families through clear communication and empathetic caregiving approach.
  • Enhanced client satisfaction by providing personalized care and attention to their daily needs.
  • Facilitated transportation for clients to attend appointments, social events, or run errands as needed.
  • Demonstrated respect for client privacy through discreet handling of sensitive information entrusted during care delivery.
  • Provided compassionate companionship to clients, engaging in meaningful conversations and activities.
  • Remained alert to problems or health issues of clients and competently responded.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Participated in ongoing professional development to stay current on best practices for personal care work.
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Ensured timely administration of medications, adhering to prescribed schedules and dosages.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well informed.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Recorded status and duties completed in logbooks for management.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Built strong relationships with clients to deliver emotional support and companionship.

Wantable

Picker/Receiver
05.2023 - 09.2023

Job overview

  • Received returned packages, ensured tags were attached, and verified items for resale placement in designated bins.
  • Worked fast to meet assigned daily picking quotas.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
  • Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
  • Used RF scanners to track orders and verify accuracy.
  • Verified proper labeling and identification on all orders before shipment.
  • Scanned and verified UPC codes for all products to aid in identification.
  • Enhanced order accuracy by diligently following pick sheets and double-checking items before packing.
  • Assisted in reducing product damage through careful handling of items during the picking process.
  • Developed strong relationships with coworkers through effective teamwork, contributing to a positive work environment that fostered high productivity levels.
  • Sorted and organized items in designated areas for easy access.
  • Worked closely with shipping teams to guarantee timely dispatch of completed orders, thereby improving customer satisfaction rates.
  • Received positive feedback from supervisors for consistently meeting or exceeding daily picking quotas.
  • Displayed excellent attention to detail, ensuring all orders were picked and prepared accurately according to customer specifications.

The Learning Spot

Childcare Lead Teacher
10.2023 - 06.2024

Job overview

  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child's educational journey.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
  • Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
  • Improved student engagement by incorporating interactive learning technologies into lesson plans.
  • Conducted ongoing professional development in educational technology, keeping teaching approach current and effective.
  • Organized and led educational field trips that complemented classroom learning, broadening students real world understanding.
  • Implemented classroom management plan that reduced disruptions, creating more conducive learning environment.
  • Increased parental involvement in students education by organizing regular communication and events.
  • Enhanced literacy skills with targeted reading programs.
  • Created and developed lesson plans to meet students academic needs.
  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
  • Shifted between formal and informal methods of teaching to keep students engaged.
  • Boosted cultural awareness by incorporating children's literature from world cultures.
  • Adapted teaching methods and materials to meet students varying needs.

Talem Home Care

Caregiver
01.2023 - 04.2023

Job overview

  • Delivered personal care, meal assistance, transportation, medication management, and various health care duties
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted clients with daily living needs to maintain self esteem and general wellness.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Prepared nutritious meals according to dietary restrictions, supporting clients overall health through balanced nutrition.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Documented detailed daily reports on each clients progress, informing adjustments in care plans when necessary.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.

Chewy

Order Picker
08.2022 - 12.2022

Job overview

  • Managed loading of 40-50 lbs items onto carts for daily order fulfillment.
  • Reduced order processing time with the use of RF scanning equipment and inventory management software.
  • Collaborated with team members to ensure timely completion of orders during peak demand periods.
  • Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
  • Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
  • Enhanced customer satisfaction levels by consistently maintaining high standards of accuracy in fulfilling orders.
  • Ensured proper labeling and packaging of products, adhering to company standards and minimizing potential damages during transport.
  • Expedited urgent orders through prioritized picking strategies while maintaining accuracy standards.
  • Maintained strong working relationships with coworkers, contributing to a positive and supportive team environment within the warehouse.
  • Played a vital role in meeting critical deadlines for customers due to efficient processing of expedited orders.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Followed orders precisely for correct items, sizes and quantities.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.

UPS

Unloader/Loader
05.2022 - 08.2022

Job overview

  • Executed efficient unloading of boxes from designated semi trucks.
  • Assisted other team members in navigating large loads.
  • Unloaded packages with care and placed in proper staging area.
  • Collaborated with team members to complete unloading tasks in a timely manner, ensuring deadlines were met consistently.
  • Demonstrated flexibility and adaptability by adjusting seamlessly to sudden changes in shipment schedules or warehouse priorities.
  • Improved unloading efficiency by implementing a streamlined organizational system for incoming shipments.
  • Handled hazardous materials with care by following relevant safety guidelines to avoid environmental hazards.
  • Handled packages with care while transporting from truck to loading dock.
  • Kept facilities clean and organized to promote safe work environments and avoid injuries.
  • Expedited order fulfillment by quickly sorting unloaded goods into designated storage areas within the warehouse facility.
  • Maintained clear communication with warehouse supervisors regarding shipment arrivals, delays, or issues encountered during the unloading process.
  • Facilitated accurate inventory management by accurately recording incoming shipment details and reporting discrepancies promptly.
  • Contributed to a positive work culture through active participation in staff meetings and offering constructive feedback on operational improvements.
  • Increased productivity through careful time management and prioritization of tasks during busy periods or when faced with multiple shipments simultaneously.
  • Maintained high standards of safety and compliance by adhering to all operational protocols during unloading.
  • Contributed significantly to meeting inventory accuracy targets by carefully checking and verifying unloaded goods.
  • Reduced damage to goods, carefully handling fragile items and following precise unloading instructions.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Managed warehouse operations and verified proper shipment procedures.
  • Used machinery and equipment such as box cutters, shrink wrap guns and electric pallet jacks.

Amazon Warehouse

Inbound Stower
11.2021 - 04.2022

Job overview

  • Coordinated robotic operations to enhance storage efficiency.
  • Demonstrated flexibility, adapting quickly to changes in shift schedules or workload requirements as needed.
  • Improved warehouse organization by accurately stowing inbound items in designated locations.
  • Ensured accurate inventory counts by diligently scanning and recording all incoming products.
  • Separated damaged items from functional ones before placing on shelves.
  • Proactively addressed potential safety hazards by reporting issues promptly to supervisors for resolution.
  • Facilitated smooth workflow between departments by promptly addressing any discrepancies found during the stowing process concerning paperwork or product information provided from other teams.
  • Participated in regular team meetings to discuss operational improvements and share best practices for efficient stowing processes.
  • Increased productivity with diligent work ethic, consistently meeting or exceeding daily stowing targets.
  • Contributed to a positive workplace culture by fostering strong relationships with coworkers and management.
  • Collaborated with quality control teams to identify damaged items, facilitating prompt returns or replacements when necessary.
  • Reduced item retrieval time by maintaining an organized and easily navigable storage system.
  • Safely stacked items to maximize space within acceptable safety limits.
  • Maintained clean and organized workspaces to uphold safety standards.
  • Complied with safety regulations and protocols to reduce risks and safeguard teams.
  • Inspected items for any damages and reported discrepancies to supervisor.
  • Sorted over a number of products onto shelves according to type, weight, and size.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.

Talem Home Care

Caregiver
02.2021 - 09.2021

Job overview

  • Assisted patients with daily needs including medication administration, bathing, and meal preparation.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patients personal space.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Recognized and reported abnormalities or changes in patients health status to case manager.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Documented detailed daily reports on each client's progress, informing adjustments in care plans when necessary.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Recorded patients pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Completed regular check ins and progress report for each client.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.

Mcdonald’s

Cashier/Customer Service/Sales Associate
01.2019 - 12.2020

Job overview

  • Assisted in food preparation while managing front counter and drive thru operations.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Collaborated with team members to achieve sales targets and maintain a clean, well stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.

Action 360

Elementary Lead Teacher
12.2017 - 07.2018

Job overview

  • Facilitated snack time, outdoor play, and reading sessions for assigned group.
  • Developed individualized learning plans for students with diverse needs, leading to improved academic performance.
  • Assessed student progress through ongoing formative assessments, leading to targeted instruction and improved outcomes.
  • Participated in professional development opportunities regularly to stay current on educational research and best practices.
  • Enhanced student comprehension by utilizing hands on learning activities and interactive teaching methods.
  • Created supportive and inclusive learning environments, fostering positive classroom atmospheres supporting student growth and learning.
  • Adapted lessons to differentiate instruction and meet students diverse learning needs and abilities.
  • Built positive relationships with parents to involve families in educational process.
  • Helped students develop self esteem and life skills by fostering healthy conflict resolution, critical thinking, and communication.
  • Retained student interest and maximized receptive learning.
  • Provided regular feedback to students on progress and assigned grades based on performance.
  • Taught core subjects of math, science, technology, and history.
  • Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
  • Provided warm, supportive environment for developing academic, social, and emotional growth.
  • Established open communication and positive relationships with students, parents, peers, and administrative staff.

Education

Bradley Technology High School
Milwaukee, WI

High school diploma
06.2021

University Overview

  • Honor Roll
  • Completed AP course in: English
  • Extracurricular Activities: Basketball, Track

Skills

  • Fast Learner
  • Teamwork and collaboration
  • Professional appearance
  • Customer Service
  • Sales
  • Food Preparation
  • Cash Handling
  • Cashiering
  • Caregiving
  • Laundry
  • Meal preparation
  • Senior care
  • Medication administration
  • Stocking
  • Cooking
  • Nursing
  • Vital Signs
  • Load & Unload
  • Order Picking
  • Warehouse Experience
  • Patient Care
  • Alzheimer's Care
  • Shipping & receiving
  • Personal hygiene assistance
  • Client confidentiality
  • Compassionate caregiving
  • Assisted living experience
  • Behavioral management
  • Emotional support
  • Clinical documentation
  • Dementia care
  • Housekeeping tasks
  • Client transportation
  • Client relationship management
  • Meal planning
  • Alzheimer's care
  • Physical therapy support
  • Medical equipment operation
  • Nutrition
  • Disability care
  • Toileting assistance
  • First aid and CPR
  • Companionship
  • Shopping and errands
  • Problem solving
  • Time management
  • Medication management
  • Multitasking and organization
  • First aid and safety
  • Supportive companionship
  • Daily living assistance
  • Care plan management
  • Respectful and compassionate
  • Heavy lifting
  • Hoyer lifting equipment
  • Classroom management
  • Critical thinking
  • Lesson planning
  • Motivating students
  • Student engagement
  • Growth mindset
  • Public speaking
  • Positive role model and mentor
  • Conflict resolution
  • Child development
  • Student assessment
  • Testing and grading
  • Instructional methods
  • Youth mentorship
  • Team building
  • Task prioritization
  • Parental participation
  • Providing customer service
  • Strong customer service
  • Sales and customer service
  • Healthcare customer service
  • Fast food customer service
  • Retail sales customer service
  • Customer service skills
  • Quick learner
  • Appointment scheduling
  • Schedule management
  • Highly motivated self starter
  • Hair extensions
  • Cosmetology

Certification

  • CPR Training
  • Child Abuse And Neglect
  • Abusive Head Trauma
  • Infant Toddler Requirement
  • Shaken Baby Syndrome
  • SIDS Training

Timeline

Personal Care Worker

Living Well Home Health Care & Supportive Care
07.2024 - Current

Childcare Lead Teacher

The Learning Spot
10.2023 - 06.2024

Picker/Receiver

Wantable
05.2023 - 09.2023

Caregiver

Talem Home Care
01.2023 - 04.2023

Order Picker

Chewy
08.2022 - 12.2022

Unloader/Loader

UPS
05.2022 - 08.2022

Inbound Stower

Amazon Warehouse
11.2021 - 04.2022

Caregiver

Talem Home Care
02.2021 - 09.2021

Cashier/Customer Service/Sales Associate

Mcdonald’s
01.2019 - 12.2020

Elementary Lead Teacher

Action 360
12.2017 - 07.2018

Bradley Technology High School

High school diploma

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