Keniyah Allison
Griffin,GA
Summary
Detail-oriented Technical Customer Service Representative with hands-on experience supporting customers via phone, live chat, and digital systems in high-volume, performance-driven environments. Proven ability to troubleshoot account, order, and basic technical issues; document cases accurately; and communicate clearly with diverse customers. Strong background using internal systems, scanners, CRM-style tools, and workflow software. Recognized for professionalism, empathy, compliance, and consistent achievement of productivity and quality metrics.
Overview
3
3
years of professional experience
Work History
Technical Support / Customer Service Associate
Amazon
Union City, GA
11.2025 - Current
- Support customer-related order and system issues using internal Amazon tools and handheld technology
- Troubleshoot discrepancies involving orders, inventory status, and delivery workflows
- Accurately document actions taken and outcomes in internal systems to ensure case continuity
- Follow scripted processes, escalation paths, and compliance guidelines
- Meet strict productivity, quality, and accuracy metrics in a fast-paced environment
- Demonstrate customer obsession by ensuring issues are resolved efficiently and correctly
Front End Customer Service Representative (Phone-S
Walmart
Griffin, GA
01.2025 - 11.2025
- Delivered high-volume customer support resolving billing, transaction, and account concerns
- Used POS and internal systems to research customer issues and provide clear resolutions
- Applied de-escalation techniques to manage frustrated or upset customers professionally
- Maintained accuracy in documentation, payments, and system entries
- Consistently adhered to service standards, policies, and customer satisfaction expectations
Order Support & Fulfillment Specialist
Radial
McDonough, GA
06.2024 - 08.2024
- Processed customer orders using order management and fulfillment software
- Investigated shipment delays, missing items, and order discrepancies
- Verified item accuracy, condition, and compliance before shipment
- Responded to internal customer inquiries related to delivery status and order updates
- Maintained detailed digital records to support customer resolutions
Manufacturing / Systems Support Associate
Rinnai
Griffin, GA
03.2024 - 06.2024
- Operated and monitored production systems while identifying technical irregularities
- Reported system errors, defects, and workflow interruptions promptly
- Followed detailed procedural documentation and quality guidelines
- Demonstrated strong attention to detail and process adherence
Customer Order Fulfillment Associate
Amazon
Union City, GA
06.2023 - 10.2023
- Prepared customer orders for shipment using scanners, prompts, and internal systems
- Troubleshot workflow interruptions and system-based issues during fulfillment
- Ensured products met quality and accuracy standards prior to shipment
- Maintained compliance with safety, data handling, and quality requirements
Education
High School Diploma -
Griffin High School
Griffin, GABachelor of Arts - Business Leadership
Universe of Arizona Global Campus
ArizonaSkills
Technical & Customer Support Skills
Live Chat & Inbound Phone Support
Technical Troubleshooting (Basic Software, Account, Order Issues)
Customer De-Escalation & Conflict Resolution
CRM & Ticketing Systems (Case Notes, Dispositions, Follow-Ups)
Order Tracking, Shipment Issues & Account Updates
Knowledge Base & Scripted Support Navigation
Data Privacy, Security & Compliance
Multitasking Across Multiple Screens & Tools
Call Quality, AHT, CSAT & KPI Adherence
Microsoft Office & Google Workspace
Timeline
Technical Support / Customer Service Associate
Amazon
11.2025 - Current
Front End Customer Service Representative (Phone-S
Walmart
01.2025 - 11.2025
Order Support & Fulfillment Specialist
Radial
06.2024 - 08.2024
Manufacturing / Systems Support Associate
Rinnai
03.2024 - 06.2024
Customer Order Fulfillment Associate
Amazon
06.2023 - 10.2023
High School Diploma -
Griffin High School
Bachelor of Arts - Business Leadership
Universe of Arizona Global Campus