Kenjarvis B. McGowan
Lakeland,USA
Summary
Seeking to work in an environment that will challenge me further; while allowing me to contribute to the continued growth and success of the organization. Obtain a position that will provide me the ability to apply my expertise to a growing industry. Look forward to working with a company that promotes quality products and services; and provides me with the opportunity to meet and exceed organizational goals.
Over twenty years of experience serving and managing high-profile administrative and operational areas. Extensive experience in managing personnel and providing ongoing support to reach organizational goals. Special emphasis on training and managing personnel
Overview
25
25
years of professional experience
Work History
Production Supervisor
Smurfit Westrock
Plant City, FL
11.2022 - Current
- Implemented strategies that elevated team runtime efficiency from 30 percent to 40 percent across a three-year tenure.
- Implemented strategic workforce reduction from 27 to 13 employees, resulting in improved operational effectiveness.
- Drove turnover rate down from over 15 percent to under two percent over two years. Enhanced organizational performance through strategic employee retention efforts. Cultivated a supportive work environment that fostered long-term employee commitment.
- Achieved improved team performance through effective training initiatives in Carol Stream, IL. Drove leadership development programs that enhanced team capabilities. Facilitated collaboration among team members to optimize training outcomes.
- Coordinated safety initiatives and training sessions to enhance team safety standards since 2024.
- Performed routine maintenance tasks at Level 2.5 to achieve targeted 10 percent improvements.
- Led visual art development for plate designs to enhance product appeal since mid-2024.
- Created and curated sample materials to enhance new customer experience.
- Managed accurate timekeeping to ensure compliance and operational efficiency for 30 team members.
- Delivered comprehensive three-day training program aimed at improving leadership skills and organizational effectiveness.
- Coordinated logistics activities with XPO to enhance efficiency in daily and weekly processes.
- Oversaw logistics for recycling material collection to optimize route efficiency. Coordinated with team members to enhance operational workflows during recycling truck pick-ups. Implemented strategies to improve service delivery and customer satisfaction in recycling initiatives.
- Assisted in ordering films for heating tunnel pallet wrapper. Coordinated orders for full trailers of pallets two to three times monthly to meet shipping requirements.
- Streamlined order management processes through color-coded communication for improved clarity and efficiency.
- Compiled monthly code reports detailing project progress and issues encountered. Assisted team members in tracking project timelines and deliverables. Supported documentation efforts to enhance project transparency.
- Led morning team meetings to align objectives and foster a productive work environment.
- Executed inventory management by reducing print stock levels and ordering processes, achieving annual savings exceeding $4,500,000.
- Led cross-functional teams at Sysco, GFS Food, Cheney Brothers, and Edward Don Food Companies to enhance operational efficiency. Oversaw project initiatives to align with company objectives. Fostered a collaborative environment to drive team success.
- Performed thorough inspections of warehouse and production areas on a weekly basis to identify potential hazards and maintain operational safety.
- Implemented strategies to increase line run performance by 8 percent each year, focusing on continuous improvement from 2023 through 2025.
Dock & Quality Supervisor
Harrell’s LLC, Lakeland, FL
Lakeland, FL
11.2021 - 11.2022
- Oversaw plant operations, emphasizing production quality and shipping & receiving processes.
- Coordinated with management teams to achieve manufacturing objectives within budget and timelines.
- Directed training initiatives for dock personnel, ensuring skill development and operational readiness.
- Partnered with management to design and implement innovative packing and shipping procedures, resulting in significant production improvements.
- Monitored adherence to company standards in production shipping and receiving, with a strong focus on safety protocols.
- Developed and executed a new logging system, enhancing order accuracy.
- Cultivated and maintained strong relationships with clients and vendors to support operational success.
Production Line Operator
Coca Cola North America
Auburndale, FL
07.2015 - 10.2020
- Responsible for the efficient operation of case forming, case packing, labeling and all other downstream equipment.
- Experience with the set up and/or changeover equipment to different packages sizes or different case codes.
- Proficient and certified with the Kronos, Fuji labeler and Kister bundler.
- Supported equipment and area cleanliness to ensure compliance with all GMP standards.
- Maintained accurate records and logs, complied with all standard safety practices, safety rules, and all company rules and policies.
- Lead the SALT (Speed Accumulation Line Throughput) team assignments.
- Collaborated with maintenance personnel, other line personnel and management to create and implement new preventative maintenance procedures, resulting in a production increase of 40%
- Worked with the engineering team supervisor to complete over 100 work orders.
- Member of the change management approval team.
Tower Technician
Retel Services
Lakeland, FL
01.2014 - 06.2015
- Responsible for the complete tower erection process.
- Flawlessly erected over 50 towers throughout the east coast of the United States of America.
- Tower climbing experience of over 200 feet.
- Extensive experience in testing and the maintenance of fiber optic lines.
- Proficient in PIM testing for antennas utilizing Kaelus systems.
- Experience with the installation, inspection, and maintenance of cellular towers.
- Utilized my safety climbing skills and lifts to ensure secured transport of antennas and equipment for final installation at the top of the towers.
- Experience in Cad Welding.
- Extensive forklift experience.
- Maintained a 100% safety record.
- OSHA certified
- CPR certified
- Installation service for Verizon, AT&T, Metro PCS, T-Mobile and Sprint
Bartender/Assistant Manager
Alligator Alley Country Bar
Lakeland, FL
04.2009 - 12.2013
- Over eight years of experience in the bar and club industry two of which were with Alligator Alley Country Bar.
- Prepared beverages for servers and guests in a quick, friendly and professional manner.
- Ensured that guests are served alcohol in accordance to state and local guidelines.
- Ensured all guest contact is professional, friendly, and courteous, maintaining a commitment to guest satisfaction; maintains eye contact, smiles, and engages in polite conversation if time permits.
- Maintained an attractive bar, cleaning and sanitizing shelves, mixers, blenders, and soda guns daily.
- Effectively communicated food and beverage menus in an informative and friendly manner.
- Assisted in setting up for service before the shift starts, preparing garnishes, filling ice bins, and stocking the bar and kegs.
- Accurately prepared itemized checks and handled cash/credit transactions.
- As a manager I was responsible for the training the staff, scheduling, inventory, daily and month end reporting.
- Implemented a new sales and marketing strategy that increased profitability by 60%.
- Renegotiated vendor contracts which resulted in a reduction of cost by 40%.
Call Center Customer Service Specialist/Information Tech. Assistant
I.C.T. Group Incorporated
Lakeland, FL
08.2002 - 03.2009
- Resolved customer complaints via phone, email, mail.
- Used telephones to reach out to customers and verify account information.
- Greeted customers warmly and ascertain problem or reason for calling.
- Assisted with placement of orders, refunds, or exchanges.
- Advised on company information.
- Took payment information and other pertinent information such as addresses and phone numbers.
- Answered questions about warranties or terms of sale.
- Suggested solutions when a products malfunction.
- Handled product recalls.
- Attempted to persuade customer to reconsider cancellation.
- Informed customer of deals and promotions.
- Sold products and services.
- Utilized computer technology to handle high call volumes.
- Worked with customer service manager to ensure proper customer service is being delivered.
- Compiled reports on overall customer satisfaction.
- Handled changes in policies or renewals.
- Clients have included Integreteel, A.O.L, Chase Manhattan Bank, Sierra Rx, Bausch & Lomb, and Andersen Windows Corporation, Yahoo, Abbott, Johnson & Johnson, Citibank, Bank of America, USAA, GSA, FDA.
Retail Assistant Manager
K.B. Toys Store
Valdosta, GA
08.2001 - 07.2002
- Management experience in all aspects of high-profile retail chain.
- Ensured availability of merchandise and services by approving contracts; maintaining inventories.
- Formulated pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
- Achieved financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Maintained store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
- Implemented new customer relations strategy that resulted in the increase of customer satisfaction by 25%.
- Dedication to duty and intense professionalism helped increase store revenue by 15%.
Order Filler
Wal-Mart Distribution Center
Douglas, GA
01.2001 - 07.2001
- Handled orders for goods and services.
- Took order slips to stockroom or distribution center and located item.
- Picked merchandise from warehouse shelves.
- Packed merchandise and ensured no breakage by including bubble wrap, foam, and stuffing.
- Checked inventory to ensure orders can be fulfilled.
- Notified staff if inventory is low.
- Placed shipping labels on boxes.
- Ensured customer information is correct on labels.
- Arranged for shipping and have parcel picked up.
- Kept track of inventory and shipments.
- Worked with warehouse team to arrange inventory.
- Requisitioned additional materials, supplies, and equipment.
- Worked with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
- Prepared order reports for management.
Education
High School -
Bacon County High School
Alma, GA06-2000
Skills
- Experience with all Microsoft Office software
- Strong business presence with good negotiation skills
- Exceptional ability to influence and build client relationships
- Excellent written and verbal communication skills
- Ability to work both independently and collaboratively as a team member
- Adaptability, analytical and problem-solving ability and attention to detail
- Team player attitude consistently helps boost morale
- High degree of integrity, commitment and trust
- Awarded numerous commendations for reaching organizational goals
Timeline
Production Supervisor
Smurfit Westrock
11.2022 - Current
Dock & Quality Supervisor
Harrell’s LLC, Lakeland, FL
11.2021 - 11.2022
Production Line Operator
Coca Cola North America
07.2015 - 10.2020
Tower Technician
Retel Services
01.2014 - 06.2015
Bartender/Assistant Manager
Alligator Alley Country Bar
04.2009 - 12.2013
Call Center Customer Service Specialist/Information Tech. Assistant
I.C.T. Group Incorporated
08.2002 - 03.2009
Retail Assistant Manager
K.B. Toys Store
08.2001 - 07.2002
Order Filler
Wal-Mart Distribution Center
01.2001 - 07.2001
High School -
Bacon County High School