Summary
Overview
Work History
Skills
Timeline
Generic

Kenjel McClendon

Loganville,United States

Summary

Dynamic communications professional with a proven track record, excelling in client relations and delivering exceptional customer service. Demonstrated strong attention to detail and empathy, consistently resolving complaints and enhancing customer loyalty. Recognized for maintaining high satisfaction ratings through effective teamwork and collaboration.

Overview

4
4
years of professional experience

Work History

Communications Operator

Walmart
11.2024 - 06.2025
  • Worked flexible schedule and extra shifts to meet business needs.
  • Managed high volume inbound and outbound calls
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints creatively and professionally, leading to improved customer relations and loyalty.
  • Maintained detailed logs of communications, ensuring compliance with company protocols.
  • Collaborated with team members to develop improved call handling procedures, increasing overall efficiency.

Personal Shopper

Walmart
01.2023 - 10.2024
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Conducted an estimated 15 daily follow up calls with customers regarding order issues.
  • Directed logistics management activities such as carrier selection and timely order prepping and delivery
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.

Cashier

Lowes Home Improvment
03.2021 - 09.2022
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints, improved customer relations and loyalty.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Skills

  • Scheduling and time management
  • Client relations
  • Teamwork and collaboration
  • Multitasking

Timeline

Communications Operator

Walmart
11.2024 - 06.2025

Personal Shopper

Walmart
01.2023 - 10.2024

Cashier

Lowes Home Improvment
03.2021 - 09.2022

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Kenjel McClendon