Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kenji Person

Covington,Ga

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

10
10
years of professional experience

Work History

Independent Contractor

Ontrac
01.2021 - Current
  • Implement, manage and evaluate operation processes and procedures, in accordance with the standards and procedures set out by the organization
  • Ensure that operational processes stay within agreed upon budgets and timelines
  • Assist in developing strategies and implementation plans to improve and standardize all aspects of operations most importantly the customer service success matrix
  • Recruit and interview qualified applicants for all delivery and support staff positions
  • Drive vehicles to ensure delivery is made on time.

Federal Security Specialist

Chenega Global Protection LLC
10.2018 - 12.2021
  • Centers for Disease Control and Prevention) - Provide necessary support related to the project or program or unit I’m assigned to
  • Compile, organize and analyze information for the use in my daily reports to ensure initiative is completed for that day
  • Monitor and update the progress and milestones of daily briefs to ensure that all objectives for the security post.

Security administration Officer, Customer relation Insurance agent (supervisor)

Children’s Healthcare of Atlanta, Life
02.2017 - 10.2018
  • Conduct monthly checks of training needed or extra training offered, and manage training class occupancy
  • Conduct (3-4 a month) official investigations (gather statements from all parties, gather camera footage of incident) for any incident that takes place on hospital property
  • Provide excellent customer service to a diverse group of internal and external customers
  • American Income

Customer Relation Supervisor

American Income Life
05.2016 - 02.2017
  • Lead and direct 10-15 weekly home meetings with potential customers
  • Displayed knowledge of all of the products and explained each function during meetings
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Demonstrated excellent customer service and time management skills
  • Meet weekly ($2,500 annual premium) and monthly ($10,000 annual premium) production goals.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.

Probation Officer II / Court Service Officer / Project manager

Corrections, Central DeKalb Probation
04.2014 - 05.2016
  • Arrest team) - Assisted 20-30 individuals in securing jobs, maintained contact with 10 -12 business organizations and employment agencies, and arranged 10 employment interviews biweekly
  • Coordinated the utilization of support staff to achieve effective and efficient service
  • Represented the Department in all court proceedings
  • As well as prepared all court official documents
  • Develop, arrange and coordinate meetings and program materials for utilizing as needed or necessary.

Education

Masters of Business Administration -

Argosy University
Atlanta, Ga

Bachelor of Arts - Criminal Justice

Valdosta State University
Valdosta, Ga

Skills

  • Project Management
  • Business Planning
  • Staff Management
  • Daily Logs
  • Establishing Vision
  • Customer Satisfaction
  • Customer Service Process Improvement
  • Microsoft Excel

Accomplishments

  • Able to develop organizational objectives and meet them
  • Experience with Microsoft office
  • Case Management Training / Basic Management Training / Customer service experience

Timeline

Independent Contractor

Ontrac
01.2021 - Current

Federal Security Specialist

Chenega Global Protection LLC
10.2018 - 12.2021

Security administration Officer, Customer relation Insurance agent (supervisor)

Children’s Healthcare of Atlanta, Life
02.2017 - 10.2018

Customer Relation Supervisor

American Income Life
05.2016 - 02.2017

Probation Officer II / Court Service Officer / Project manager

Corrections, Central DeKalb Probation
04.2014 - 05.2016

Masters of Business Administration -

Argosy University

Bachelor of Arts - Criminal Justice

Valdosta State University

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Kenji Person