Kenji Russey
Rockford,IL
Summary
Dynamic team player with a strong work ethic and proven leadership skills, honed at Foot Locker. Recognized for enhancing customer satisfaction through effective communication and creative problem solving. Adept in efficient food preparation and maintaining high standards of cleanliness, consistently delivering exceptional service in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Member
Foot Locker
Cherry Valley, Illinois
03.2025 - Current
- Assisted customers with purchases, item location, and enrollment in reward programs to improve satisfaction and loyalty.
- Engaged in friendly conversations to better uncover individual needs.
- Answered questions about store policies and addressed customer concerns.
- Used in-store system to locate inventory and place special orders for customers.
- Opened, shelved, and merchandised new products in organized displays to attract customers and drive sales.
- Worked with team members to improve customer experience through effective communication and support.
Team Member
Dc Moss Ground Maintenance (family business)
rockford, IL
01.2017 - Current
- Embraced all aspects of ground maintenance with a positive attitude, from routine tasks to challenging projects. Consistently delivered high-quality results across various responsibilities.
- Collaborated effectively with team members to transport heavy objects, showcasing strong teamwork. Contributed to a cohesive work environment while handling various maintenance responsibilities.
- Executed leaf-blowing and snow removal operations, ensuring pristine and hazard-free environments. Paid close attention to detail in all maintenance activities.
- Performed seasonal maintenance tasks, including leaf, snow, and ice removal to ensure safety.
- Performed leaf, snow, and ice removal during seasonal changes.
Crew Member
Charleys Philly Cheesesteak
09.2024 - 12.2024
- Assisted customers with orders and resolved issues swiftly to enhance overall service experience
- Fostered strong teamwork, ensuring smooth operations and consistent quality in food preparation and service.
- Mastered cooking techniques on grill, fryer, and topping station to ensure quality food preparation.
- Upheld strict food safety standards, meticulously following protocols and maintaining a spotless work area.
- Initiated a customer feedback system, leading to menu improvements and increased repeat business.
- Handled cash transactions and maintained accurate register operations to ensure smooth financial processes.
Team Member
Willyums Dari Fair
05.2023 - 09.2023
- Managed cash transactions and food handling while delivering exceptional customer service, ensuring guest satisfaction, and maintaining a clean concession stand.
- Served meals with care and delicacy, prioritizing customer satisfaction and fostering a positive dining experience in a fast-paced environment.
- Coordinated operations to ensure seamless customer service and uphold cleanliness standards in a fast-paced environment.
- Restocked supplies, processed orders, and maintained shop cleanliness during low-traffic periods, supporting smooth operations and guest satisfaction.
- Identified opportunities to enhance efficiency during low-traffic periods, streamlining processes to elevate customer experience.
- Obtained food handling certification, enhancing operational efficiency and contributing to a safer dining environment for customers.
Education
High School - Business & Psychology
Thomas Jefferson High School
Rockford, IL05-2027
Skills
- Efficient food preparation
- Product knowledge
- Customer interactions
- Attention to detail
- Organization
- Adaptability
- Flexibility
- Initiative
- Strong work ethic
- Communication
- Creative problem solving
- Leadership
- Strategic thinking
- Strategic planning
Certification
• Food handling essentials
• StateFoodSaftey — May 2023 - May 2026
• certificate of Guest services
• StateFoodSaftey — May 2023 - May 2026
• certificate of Guest services
Accomplishments
FOOTLOCKER Team of the quarter: Q1
Affiliations
Athlete, track & feild Jefferson highschool (2024-2027)
Reference
- Carolyn Moss, (815)-621-8826, Dc Moss Ground Maintenance
- Cornijah Knuckles, (779)-537-9140, Charleys Philly Cheese steak
- Dominic Saez Jr., (773)-543-2859, footlocker store manager 2
- Jade barret, (708)-654-2984, footlocker store manger 1
- Emily Wilhelms, (815) 874-9536 0r Emily.Wilhelms@rps205.com, virtual enterprises/business teacher
Timeline
Team Member
Foot Locker
03.2025 - Current
Crew Member
Charleys Philly Cheesesteak
09.2024 - 12.2024
Team Member
Willyums Dari Fair
05.2023 - 09.2023
Team Member
Dc Moss Ground Maintenance (family business)
01.2017 - Current
High School - Business & Psychology
Thomas Jefferson High School