Kenlee Smith
Austin,Texas
Summary
Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
Overview
9
9
years of professional experience
Work History
Pet Care Lead
Rileys Ranch Pet Resort
Austin, TX
01.2024 - 09.2024
- Assisted in training new pet care staff members on proper animal handling and safety protocols.
- Provided guidance to team members regarding daily tasks, such as cleaning and feeding animals.
- Performed regular health checks of pets under our care, including administering basic vaccinations and medications.
- Conducted research and maintained records on the latest developments in pet care products and services.
- Interacted with clients to discuss their pet's needs, answer questions, and schedule appointments.
- Developed marketing strategies to promote pet care services offered by our organization.
- Ensured that all areas of the facility were kept clean and safe at all times.
- Oversaw daily operations of the facility, including scheduling shifts for employees and volunteers.
- Monitored client feedback to ensure a high level of satisfaction with our services.
- Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
- Stayed on top of laundry, sweeping and disinfection protocols.
- Set boundaries through disciplinary teaching and treat training.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Maintained clean and orderly play yards, kennels and cages.
- Walked and exercised dogs during owner absences.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assessed animals for injury and illness.
- Administered medications to animals.
- Taught animals sit, stay and other basic commands.
- Assisted with grooming tasks such as bathing, brushing, and nail trimming.
Veterinary Technician
Westlake Animal Hospital
WestLake, TX
01.2022 - 01.2024
- Developed strong relationships with clients by providing excellent customer service and communicating effectively about the health of their pets.
- Maintained accurate patient records using veterinary software programs.
- Reviewed vaccination records, prepared, and administered shots according to clinic protocol.
- Supported preoperative and postoperative care of animals.
- Performed laboratory procedures such as hematology, urinalysis, and parasite identification.
- Administered medications, vaccinations, and treatments to animals.
- Utilized restraint techniques appropriately when examining or treating animals exhibiting aggressive behaviors.
- Cleaned and disinfected common areas and animal kennels to reduce the spread of illness.
- Dispensed medication according to written prescriptions provided by veterinarians.
- Prepared surgical suites, including sterilizing instruments and setting up equipment.
- Prepared laboratory specimens and performed laboratory tests.
- Notified veterinarian of patient condition changes, taking immediate action when necessary.
- Prepared medical instruments and equipment for surgical operations.
- Administered vaccinations and medications as prescribed by the veterinarian.
- Processed specimens for diagnostic testing, utilizing laboratory equipment such as microscopes or centrifuges.
- Conducted initial exams on pets, recording vital signs, and collecting lab samples.
- Ensured that all cages were properly cleaned between animal visits to maintain a safe environment.
- Provided post-operative care for animals recovering from surgery.
- Organized inventory of supplies used in daily operations within the clinic.
Pet Care Lead
Pet Suites
Round Rock, TX
02.2021 - 12.2021
- Restrained animals during examinations and treatments to prevent accidental injury to patients and staff.
- Reviewed radiographs for abnormalities prior to submitting them for review by veterinarians.
- Fostered an environment of respect among staff members, while encouraging teamwork to achieve common goals.
- Monitored and maintained medical supply inventory.
- Took and developed diagnostic radiographs using x-ray equipment.
- Performed laboratory tests on blood, urine, and feces to assist in the diagnosis and treatment of animal health problems.
- Collected, prepared, and labeled samples for laboratory testing, culture, and microscopic examination.
- Filled prescriptions, measuring medications, and labeling containers.
- Prepared and administered medications, vaccines, serums, and treatments as prescribed by veterinarians.
- Provided assistance with animal euthanasia and disposal of remains.
- Restrained animals during exams and procedures.
- Bathed animals, clipped nails and claws, and brushed or cut animals' hair.
- Monitored medical supplies and place orders when inventory was low.
Lead Pet Care Giver
Remington Pet Ranch
Buda, TX
02.2019 - 01.2021
- Calculated payments by keeping an accurate daily log of time spent with dogs, detailing activities and services provided.
- Assisted grooming staff with nail clipping, fur blow drying, and combing out matted fur during high-volume periods, including holidays.
- Adhered to all pet care plans, medication requirements, and dietary restrictions while providing care.
- Applied ointments and other medication to treat eyes, skin, and other body parts.
- Changed bedding weekly to promote optimal health and comfort for each animal.
- Observed animals and conducted examinations to identify signs of injury, illness, or disease.
- Performed scheduled walks and activities with outdoor pets.
- Monitored medication administration as directed by pet owners and vet.
- Prepared food and formulas to meet the individual needs of animals under care with safe and nutritious meals.
- Supported animal health by keeping all areas clean, neat, and properly sanitized.
- Maintained accurate records of all animal-related activities, such as food intake, medications administered, and grooming services provided.
- Supervised team members while they were caring for pets, offering guidance when needed.
LEAD
The Conservatory Of North Austin
Austin, TX
08.2018 - 02.2019
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Kept team on track by assigning and supervising their activities, and giving constructive feedback.
- Fostered a relationship with the client, providing companionship and counseling.
- Reviewed inventory levels during shifts and placed orders to replenish supplies, including shampoo, canine toothpaste, and styptic powder.
- Removed animal waste from kennels, runs, and exercise areas, placing it in trash receptacles or in-ground septic systems.
- Met with pet owners, explained lodging, grooming, and daily care services, and cross-sold specialty products like bows, ribbons, pet toys, and treats.
- Walked animals outside for potty breaks 4 times per shift to avoid accidents in play areas and on bedding.
- Pitched in with laundry duties, including washing, drying, and folding towels during busy periods, ensuring a consistent workflow.
- Fed animals twice daily and refilled water dish for fresh water supply.
- Fed and cared for up to 30 pets per week during owners' absences.
- Developed long-term relationships with clients and bonded with animals through regular contact.
COOK'S ASSISTANT
Williamsburg Retirement Community
Logan, UT
02.2016 - 05.2018
- Volunteered to help with special projects, assuming a variety of tasks and duties.
- Received packages and mail at front desk, and dispersed them to correct employees.
- Greeted 5-15 daily visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved residents' issues quickly and notified administration immediately when problems escalated.
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
COOK
Williamsburg Retirement Community
Logan, UT
01.2016 - 05.2018
- Cooked meals according to administrative policies, health code regulations, and food service standards.
- Prepared and served over three nutritious meals each day.
- Prepared Salad and Made desserts.
- Plated food for servers to take to the residents.
- Cleaned up kitchen after every meal.
- Reset everything for the next day.
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles, and restocking napkins.
- Created orders, documented special requirements, and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints.
- Maintained table settings by removing courses, replacing utensils, and refilling beverages promptly and courteously.
- Delivered orders in a timely manner and corrected all issues to ensure resident satisfaction.
- Bussed and reset 21 tables per shift, working efficiently to keep the dining room and work areas clean.
- Helped residents place orders, explained menu items, and suggested appropriate options for food allergy sufferers.
FRONT DESK RECEPTIONIST
Williamsburg Retirement Community
Logan, UT
01.2016 - 05.2018
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by residents.
- Welcomed each new arrival pleasantly and inquired about any needs.
- Retrieved mail, packages, and documents on behalf of the residents and delivered as needed.
- Carefully wrote down all phone messages and relayed them to appropriate personnel within 10 minutes of each call.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Signed for packages, recorded deliveries and distributed to personnel.
Education
High School Diploma -
Sky View High School
04.2018
Skills
- Inpatient Care
- Ability To Multitask
- Critical Thinking
- Adaptability
- Outgoing and Friendly
- Dependable and Reliable
- File and Records Management
- Flexible Schedule
- Problem-Solving
- Team Player
- Animal Behavior Observation
- Creativity
- Leadership
References
References available upon request.
Timeline
Pet Care Lead
Rileys Ranch Pet Resort
01.2024 - 09.2024
Veterinary Technician
Westlake Animal Hospital
01.2022 - 01.2024
Pet Care Lead
Pet Suites
02.2021 - 12.2021
Lead Pet Care Giver
Remington Pet Ranch
02.2019 - 01.2021
LEAD
The Conservatory Of North Austin
08.2018 - 02.2019
COOK'S ASSISTANT
Williamsburg Retirement Community
02.2016 - 05.2018
COOK
Williamsburg Retirement Community
01.2016 - 05.2018
FRONT DESK RECEPTIONIST
Williamsburg Retirement Community
01.2016 - 05.2018
High School Diploma -
Sky View High School
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