Shift leader with proven experience in team supervision, customer service, and safety compliance. Trains staff and applies organizational strategies to improve operational efficiency. Maintains safe, supportive environment for children and families.
Overview
1
1
Certification
1
1
year of professional experience
Work History
Child Care
Jennifer Napier
Aiken, South Carolina
05.2026 - Current
Planned and implemented age-appropriate activities for children in a child care setting.
Ensured compliance with local child care regulations and standards.
Maintained child care and safety until released to the parent or guardian.
Performed light housekeeping tasks related to child care such as cleaning up after meals or tidying up toys.
Shift Leader
High Cotton Uptown & Downtown
Aiken, SC
01.2026 - Current
Supervised team members during busy service periods to ensure smooth operations.
Supervised employees to uphold productivity and deliver high-quality customer service.
Provided exceptional customer service and maintained a positive attitude throughout the shift.
Resolved customer complaints promptly and professionally.
Resolved customer inquiries and issues, enhancing overall satisfaction.
Maintained cleanliness and organization of dining areas for a welcoming atmosphere.
Maintained an organized work environment by delegating tasks to staff.
Managed inventory levels and organized stock for efficient access and use.
Trained staff on job duties and safety protocols, ensuring compliance and operational efficiency.
Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Education
Horse Creek Academy
Aiken
06-2027
Certification
Soft Skills
Sudden Cardiac Arrest (NFHS)
The Collapsed Student (NFHS)
Heat Illness Prevention (NFHS)
Sports Nutrition (NFHS)
OSHA Certification
BLS Certified
HIPAA Certified
Physical Therapy Aid
Affiliations
Cheerleader (middle school & high school)
Church Volunteer for nursery
Runner for Attorney's office (papers to & from Court House)