Kenley Chavannes
Jacksonville,FL
Summary
With a distinctive combination of a solid educational foundation, multilingual capabilities, and extensive experience across diverse industries, I am well-equipped to excel in roles that require a nuanced blend of communication, analytical thinking, and interpersonal skills. My educational background has provided me with a robust framework of knowledge, while my proficiency in multiple languages enables me to navigate and engage effectively in various cultural contexts. Moreover, my diverse professional experiences have honed my ability to adapt, analyze complex problems, and collaborate with a wide range of stakeholders, making me an invaluable asset in dynamic and multifaceted environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Content Analyst
Vaco at Google
11.2024 - Current
- Review and organize content to improve the client’s ad network.
- Import and export data while keeping things accurate and organized.
- Extract meaningful content from webpages based on specific guidelines.
- Ensure all content is high-quality and meets the client’s standards.
- Work in a fast-paced environment while staying detail-oriented.
- Follow clear policies to help drive more traffic to customer domains.
Interpreter
AMN Healthcare
02.2024 - Current
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
Server
Olive Garden
07.2018 - 08.2024
- Efficiently managed multiple tables while ensuring quality service.
- Served food and beverages promptly with attention to customer needs.
- Used POS system for orders, billing, and complimentary items.
- Collaborated with team members for smooth, high-volume service.
- Provided personalized service to enhance customer satisfaction.
- Maintained a clean and welcoming dining environment.
Interpreter
Voyce
11.2021 - 01.2024
- Greet clients and individuals who speak other languages, ensuring a welcoming and inclusive environment.
- Interpret conversations accurately for both parties, facilitating clear and effective communication.
- Adhere to established protocols and procedures to maintain professionalism and consistency
- Coach and mentor new recruits, providing guidance and support to ensure their successful integration and development within the team.
- Implement training programs and resources to enhance the skills and knowledge of new team members.
- Monitor progress and provide constructive feedback to foster continuous improvement and growth.
Sr Project Operations Associate
TEKsystems
01.2023 - 12.2023
- Creates weekly audits and reports to reconcile financial data
- Communicates with sales and delivery contacts regarding financial aspects of projects
- Ensures accurate revenue & cost capture, effective reporting, and appropriate issue resolution of project financials.
Interpreter & Coach
Cyracom
09.2020 - 11.2021
- Facilitated group coaching sessions and provided individual coaching support.
- Assisted with translation of foreign language.
- Interpreted conversations between foreign language-speaking clients and others.
- Delivered comprehensive training sessions for new hires, ensuring a smooth onboarding process and enhanced productivity.
- Played a key role in reducing employee turnover rates by delivering comprehensive and engaging job-training initiatives that empowered staff members with the skills needed for success in their roles.
Barista
Starbucks
10.2017 - 04.2018
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
Cashier/Sales Representative
Sears
06.2017 - 10.2017
- Maintained all cash handling at registers
- Issued receipts, refunds, credits, or changed due to customer
- Assisted with store stocking, floor-sets and opening/closing procedures
- Helped customers find items throughout the store and also make purchase via online.
Junior Counselor
St Mark's Parish Church
07.2016 - 08.2016
- Ensured the safety and well-being of children during school hours and extracurricular activities
Managed classroom behavior and fostered a positive learning environment
Addressed individual needs and concerns of each child - Designed and executed lesson plans and educational activities tailored to the developmental needs of children
Coordinated recreational activities that promoted physical, social, and emotional growth
Utilized creative and interactive teaching methods to maintain student engagement
Regularly cleaned and organized classrooms to create a conducive learning environment - Ensured all materials and equipment were properly maintained and stored
- Implemented hygiene and safety protocols to prevent the spread of illnesses
Education
Bachelor - Criminal Justice
Southern New Hampshire University
Manchester, NH06.2023
Skills
- Data Analysis & Reporting
- Financial Auditing & Reconciliation
- Proficiency with POS Systems & Data Management
- Remote Communication & Virtual Collaboration
- Client Support & Confidentiality
- Attention to Detail & Accuracy
- Multilingual: Fluent in English, French, Spanish, & Haitian Creole
- Team Collaboration & Coaching
Certification
- 215 License Insurance
Languages
French
Native or Bilingual
Spanish
Professional Working
Haitian-Creole
Native or Bilingual
English
Native or Bilingual
Timeline
Content Analyst
Vaco at Google
11.2024 - Current
Interpreter
AMN Healthcare
02.2024 - Current
Sr Project Operations Associate
TEKsystems
01.2023 - 12.2023
Interpreter
Voyce
11.2021 - 01.2024
Interpreter & Coach
Cyracom
09.2020 - 11.2021
Server
Olive Garden
07.2018 - 08.2024
Barista
Starbucks
10.2017 - 04.2018
Cashier/Sales Representative
Sears
06.2017 - 10.2017
Junior Counselor
St Mark's Parish Church
07.2016 - 08.2016
Bachelor - Criminal Justice
Southern New Hampshire University
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