Kenley Holcomb
Russellville,Arkansas
Summary
Committed job seeker with a history of meeting company needs, with consistent and organized practices. Skilled in working under pressure, and adapting to new situations and challenges to best enhance the organizational brand. Experienced and dependable general worker, with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean, organized workspace. Safety-conscious, with a strong work ethic, and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills, with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
4
4
years of professional experience
Work History
Revenue Analyst
Transco Lines Inc
Russellville, AR
04.2024 - 11.2024
- Performed data analysis on customer acquisition costs, retention rates, and other KPIs.
- Inputted billing information into database system accurately.
- Prepared monthly reports summarizing billing activities.
- Researched, analyzed and resolved customer billing inquiries.
- Processed claims electronically using billing software programs.
- Managed monthly billing cycles for multiple clients.
- Oversaw account billing, invoicing and collections.
- Approved payment invoices and advertising billing.
- Generated monthly reports detailing all billing activity.
OGP Associate
Walmart
Morrilton, AR
08.2023 - 04.2024
- Recommended, selected and located merchandise based on customer desires.
- Operated equipment such as scanners and scales correctly during checkout process.
- Assisted customers with selecting items and answering questions about products.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Answered store and merchandise questions and led customers to wanted items.
- Provided customer service support for inquiries, complaints, and returns.
- Answered customer inquiries regarding product features, pricing, and availability.
- Greeted customers to determine wants or needs.
- Built relationships with customers by providing friendly customer service.
Hostess
Cracker Barrel
Russellville, AR
09.2022 - 08.2023
- Greeted incoming guests to escort to assigned dining area and present menus.
- Assisted servers in bussing tables when needed during busy periods.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Maintained a clean and organized dining area.
- Demonstrated strong interpersonal skills when interacting with customers.
- Ensured compliance with health and safety regulations at all times.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
Crew Member
Mcdonalds
Atkins, AR
11.2020 - 08.2022
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Wiped down tables and equipment, swept and refilled stock.
Education
High School Diploma -
Atkins High School
Atkins, AR05-2023
Skills
- Problem resolution
- Customer relationship management
- Invoicing management
- Financial reporting
- Billing software
- Time management
- Data management
- Attention to detail
- Effective communication
- Claim processing
- Customer service
- Teamwork and collaboration
- Payment processing
- Multi-task management
- Decision-making
- De-escalation techniques
- Microsoft PowerPoint
- Product sales
- Empathy and patience
- Adaptive team player
- Task prioritization
- Customer consulting
- Conflict resolution
- Customer inquiries
Timeline
Revenue Analyst
Transco Lines Inc
04.2024 - 11.2024
OGP Associate
Walmart
08.2023 - 04.2024
Hostess
Cracker Barrel
09.2022 - 08.2023
Crew Member
Mcdonalds
11.2020 - 08.2022
High School Diploma -
Atkins High School
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