Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Kenli Reid

Husser,LA

Summary

Professional hospitality worker with proven track record in team leadership and customer service excellence. Strong focus on staff coordination, training, and maintaining high standards of service. Adaptable and dependable, skilled in building customer relationships, handling arising issues and ensuring smooth operations in fast-paced environment. Passionate about fostering collaborative team atmosphere and achieving outstanding results.

Overview

2
2
years of professional experience

Work History

Waitress Supervisor

Isabella's Pizzeria
08.2024 - 11.2024
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

Server

Isabella's Pizzeria
02.2024 - 08.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Cultivated warm relationships with regular customers.

Server

Sonic Drive In
04.2023 - 11.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

High School Diploma -

Loranger High School
Loranger, LA
05-2024

Skills

  • Customer service
  • Relationship building
  • Order accuracy
  • Table management
  • Task delegation
  • Greeting and seating guests
  • Work schedule creation

Interests

  • Playing Sports
  • Music
  • Outdoor Recreation
  • Team Sports

Timeline

Waitress Supervisor

Isabella's Pizzeria
08.2024 - 11.2024

Server

Isabella's Pizzeria
02.2024 - 08.2024

Server

Sonic Drive In
04.2023 - 11.2023

High School Diploma -

Loranger High School

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Kenli Reid