Kenlie Cooper
Sierra Vista,AZ
Summary
A personable, friendly, and hard working employee with 9 years of customer service experience, and a flexible schedule. Adept at resolving complaints and optimizing workflows. Proven organizational skills and proficiency in appointment scheduling, ensuring client satisfaction. Committed to maintaining confidentiality in line with HIPAA guidelines while fostering strong relationships with clients and colleagues.
Overview
8
8
years of professional experience
Work History
Facility Secretary
Apex Network Physical Therapy
12.2022 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone systems in a friendly and professional manner.
- Scheduled appointments and conducted follow-up calls to clients.
- Collecting co-pays and processing in person patient statements.
- Scanning documents into corresponding patient charts.
- Proficiency in insurance verification.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Entrusted to create marketing on the company's social media pages.
Customer Service Manager
Hobby Lobby
09.2019 - 12.2022
- Resolved customer complaints while prioritizing customer satisfaction.
- Assisting customers with questions and purchase selections.
- Operated the cash register and entrusted monitor cash flow.
- Greeting customers in a friendly manner when entering store.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Creating employee schedules and overseeing breaks.
- Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Memorizing a weekly sales ad and issuing appropriate discounts.
- Overseeing transactions including returns.
Private Nanny
Private Family
01.2018 - 11.2019
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Prepared healthy, age-appropriate snacks and meals according to dietary needs.
- Implemented daily routines for optimal child development and created a structured environment.
- Help children wake up and get ready for the day.
- Preparing educational and sensory activities based on parent's requests.
- Provided safe transportation to and from school, extracurricular activities, and other events.
Hostess/ Server
Ricardo's Mexican Restaurant
07.2017 - 08.2019
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival, provided friendly customer service, and ensured satisfaction.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment.
- Prepared to-go orders.
- Operated cash register and applying relevant discounts.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Keeping the front of house as well as kitchen stocked.
Education
High School Diploma -
Buena High School
Sierra Vista, AZ08-2019
Skills
- Customer service experience
- Verbal and written communication skills
- Office administration
- Organization
Languages
English
Timeline
Facility Secretary
Apex Network Physical Therapy
12.2022 - Current
Customer Service Manager
Hobby Lobby
09.2019 - 12.2022
Private Nanny
Private Family
01.2018 - 11.2019
Hostess/ Server
Ricardo's Mexican Restaurant
07.2017 - 08.2019
High School Diploma -
Buena High School
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