KENLYS FAJARDO
Dacula,Ga
Summary
Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Program Specialist
Atlanta VA Medical Center ; RR&D Center for Visual Neurocognitive Rehabilitation
06.2022 - Current
- Welcomed visitors and employees, efficiently managed multi-line phones, directed calls and messages, scheduled meetings, and teleconference calls.
- Collaborated with Director of Scientific Programs to track Center metrics and internal review process.
- Ensured compliance of all human resources policy, monitored and evaluated personnel performance, completed performance appraisal reviews, developed annual competency plans, maintained personnel folders and spreadsheets, and developed position descriptions.
- Supported Outreach Community Meeting (1 meeting per month).
- Assisted Travel Clerk with principal Investigator travel requests.
- Provided Training & Performance Support (TMS), guiding and assisting employees and supervisors in obtaining necessary training certificates to access the VA system, and serving as a point of contact for any issues with logging in or finding specific training.
- Maintained a professional and welcoming office environment
- Conducted research and analysis to identify program needs and objectives
- Coordinated and facilitated meetings, workshops, and events related to the program
- Maintained accurate records and documentation of program activities and expenses
- Prepared reports and presentations to communicate program updates and results to stakeholders
- Provided guidance and support to program participants and addressed any issues or concerns
- Established and maintained relationships with clients, partners, and vendors
- 40hrs a week
Program Specialist
James J. Peters VA Medical Center; RR&D Center for the Medical Consequence of Spinal Cord Injury
02.2016 - 06.2022
- Dedicated Program Specialist with extensive experience in providing support to research centers. Proven track record of ensuring compliance with human resources policies and regulations, fostering positive employee engagement, and managing the full cycle of staffing and recruiting.
- Responded to employee inquiries related to time and attendance, benefits, payroll, personal changes, and employment verification, while ensuring compliance with all local, state, and federal labor regulations. Created and maintained a positive work environment, resulting in high employee satisfaction ratings.
- Provided support and guidance to program participants, resolving any issues that arose
- Guided and assisted employees and supervisors in obtaining the necessary training certificates on Talent Management System (TMS).
- Conducted performance appraisal reviews and annual competency plans to evaluate personnel performance.
- Managed the staffing and recruiting process for the Research Center, including scheduling potential candidates for interviews, developing position descriptions, and submitting job analysis forms for job announcements on USAJOBS.gov.
- Provided on-site support to the RR&D National Center for the Medical Consequence of Spinal
- 40hrs a week
Administrative assistant
Bronx Veterans Medical Research Foundation
02.2015 - 02.2016
- Managed and maintained executive's calendar, coordinating and scheduling meetings and appointments
- Organized and maintained physical and electronic files and records
- Answered and directed incoming calls and emails, responding to inquiries and providing information
- Coordinated travel arrangements and prepared itineraries for executive and staff
- Prepared and edited correspondence, reports, and presentations
- Ordered and maintained office supplies and equipment
- Scheduled and coordinated conference calls and webinars
- Assisted with planning and coordinating company events and meetings
- Conducted research and compiled data for various projects and presentations
- Liaised with other departments and external parties to gather and exchange information
- Managed confidential information and handled sensitive matters with discretion
- Provided administrative support to other team members and departments as needed.
- 40hr a week
Research Specialist
Interactive Data Inc
05.2012 - 02.2015
- Provided financial market data, analytics, and related solutions to financial institutions, active traders, and individual investors with a focus on real-time market data, time-sensitive pricing, evaluations, and reference data for securities trading, including hard-to-value instruments.
- Conducted extensive research and analysis of current data trends to identify risks and opportunities, resulting in the provision of accurate financial information, analytics, and related services to thousands of clients.
- Collected and analyzed financial research data and leveraged insights to develop market-based solutions.
- Maintained databases with client records and data collected, strictly upholding client confidentiality.
- Reviewed incoming data with project team leaders and effectively trained new hires.
- Conducted thorough research on various company prospectuses by studying, analyzing, interpreting, and classifying data before inserting it into our database, ensuring clients received only the most accurate information.
- 40hr a week
Education
Bachelors of Science - Business Administration
St. Thomas Aquinas College
Sparkill, New York05.2012
Paraprofessional Assessment - undefined
Georgia Assessment for the certification of Educators (GAGE)
10.2021
High School Diploma - undefined
Mother Cabrini High School
Manhattan, New York06.2006
Skills
- Technical proficiency
- Attention to detail
- MS Office
- Communication and Interpersonal Skills
- Time Management
- Knowledge of Customer Service Technologies
- Performance assessments
Accomplishments
Received the Shining Customer Service Award (Atlanta VA Medical Center: Center for Visual & Neurocognitive Rehabilitation) | March 2023 for demonstrating exceptional customer service to our Veterans and their caretakers/ love ones.
Certification
- Acknowledged for exemplifying outstanding customer service to Veterans, caretakers, loved ones, and VA medical center staff.
- Consistently delivered exceptional service and ensured Veterans satisfaction by actively listening to their needs and concerns.
- Demonstrate great attention to detail and consistently exceed expectations in all aspects of customer service.
- Fostered positive relationships with Veterans participants through clear communication and a commitment to meeting their needs.
Languages
Spanish
Native or Bilingual
Timeline
Program Specialist
Atlanta VA Medical Center ; RR&D Center for Visual Neurocognitive Rehabilitation
06.2022 - Current
Program Specialist
James J. Peters VA Medical Center; RR&D Center for the Medical Consequence of Spinal Cord Injury
02.2016 - 06.2022
Administrative assistant
Bronx Veterans Medical Research Foundation
02.2015 - 02.2016
Research Specialist
Interactive Data Inc
05.2012 - 02.2015
Paraprofessional Assessment - undefined
Georgia Assessment for the certification of Educators (GAGE)
High School Diploma - undefined
Mother Cabrini High School
Bachelors of Science - Business Administration
St. Thomas Aquinas College