Kenn Shinya
Portland,Oregon
Summary
I have 3 years of direct interpersonal communication and customer experience, expanding on my Professional Security background. I have focused heavily in my employments to provide the best in care for all my clients, showing a willingness to adhere to their needs and follow policies to the letter. Prior to this, I developed my skills and gathered experience in administrative / office-work environments while attending school. I have experience in hospital settings providing support during medical or behavioral care for patients, ranging in ages from elderly to pediatrics.
Overview
1
1
year of professional experience
Work History
Caregiver, Security Department
Providence St. Vincent Medical Center
05.2022 - Current
- Monitor patient behaviors and communicate with medical staff on patient care planning
- Utilize Epic System to track and update patient care information
- Assist guests with directions and check-ins utilizing the Easy Lobby Access Control Program
- Establishing patient and Caregiver relations
Front Desk Receptionist
Portland State University Portland OR
10.2019 - 01.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Transcribed phone messages and relayed to appropriate personnel.
- Used internal software to process reservations, check-ins and check-outs.
- Monitored office supplies by checking inventory and placing orders.
- Performed foot courier tasks, transporting items for various departments department
Voluntary Worker
Janus Youth Programs Inc.
06.2019 - 09.2019
- Provided various office-hand help: copying documents, office manual construction filing, and organization.
- Acted as a courier between various departments within the organization
Education
Associate of Applied Science - Medical Assisting
Clackamas Community College
Oregon City, OR06.2024
High School Diploma -
Tigard High School
Tigard, OR06.2019
Skills
- CPR / BLS Certified
- Detailed Activity Logs
- Microsoft Office
- Employee and Visitor Screening
- Microsoft Excel
- Microsoft Outlook
- Credentialing Process
- Checking Credentials
- Crisis Intervention Training
- Conflict Resolution Techniques
- Crisis Management Plans
- PMAB Trained
- EPIC Trained
- Medical Terminology
Timeline
Caregiver, Security Department
Providence St. Vincent Medical Center
05.2022 - Current
Front Desk Receptionist
Portland State University Portland OR
10.2019 - 01.2020
Voluntary Worker
Janus Youth Programs Inc.
06.2019 - 09.2019
Associate of Applied Science - Medical Assisting
Clackamas Community College
High School Diploma -
Tigard High School
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