Kenn Yoshizato
Carmel-by-the-Sea,CA
Summary
Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry. Deadline-driven travel consultant with expertise serving special needs clients. Real go-getter with outstanding interpersonal skills. Proven career success developing profitable travel programs and extending clientele base.
Overview
34
34
years of professional experience
Work History
Travel Consultant
CTM Travel
Omaha, Nebrasksa
07.2022 - Current
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Collected, handled and documented payments for travel services and associated feels.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Corporate Travel Consultant
American Express Global Business Travel
Jersey City, NJ
08.2021 - 05.2022
- Provided exemplary customer service to new and existing clients, resulting in lasting relationships and secure new travel assignments.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Utilized understanding of exchange or reissue ticketing entries to avoid debit memos arising from incorrect ticketing or incorrect application of [Type] rules and procedures.
- Applied fare rules equitably to effectively meet needs of diverse business clients.
- Booked tickets for air, rail and ground transportation.
Senior Corporate Travel Consultant
Ovation Travel Group Inc.
New York, NY
11.2007 - 03.2020
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
Corporate Travel Agent
Ivanhoe Travel
San Diego, CA
08.1997 - 11.2007
- Set up flights, hotels and ground transportation for individuals and groups.
- Reached out to airlines, hotels, rental car companies and other services to proactively resolve issues.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Retail Store Manager
Sprockets
Los Gatos, CA
06.1995 - 06.1997
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Trained new employees on proper protocols and customer service standards.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
- Optimized store displays and appearance via strategic merchandising.
- Completed routine store inventories.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Increased profit by streamlining operations.
- Resolved customer service issues promptly.
Retai Store Manager
Volley World
San Diego, California
06.1990 - 06.1995
- Rotated merchandise and displays to feature new products and promotions.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Created work schedules according to sales volume and number of employees.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Completed all point of sale opening and closing procedures, including counting contents of cash register.
- Trained and developed new associates on POS system and key sales tactics, which improved process flows.
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
Education
Bachelor of Arts - Business Administration And Management
San Diego State University
San Diego, CA05.1991
Skills
- Travel research
- Hotel accommodations
- Client amenities
- Process improvement
- Executive travel
- Itineraries
- Problem resolution
Accomplishments
I was awarded top travel agent out of 700 agents five times throughout my career for top sales and customer service.
Timeline
Travel Consultant
CTM Travel
07.2022 - Current
Corporate Travel Consultant
American Express Global Business Travel
08.2021 - 05.2022
Senior Corporate Travel Consultant
Ovation Travel Group Inc.
11.2007 - 03.2020
Corporate Travel Agent
Ivanhoe Travel
08.1997 - 11.2007
Retail Store Manager
Sprockets
06.1995 - 06.1997
Retai Store Manager
Volley World
06.1990 - 06.1995
Bachelor of Arts - Business Administration And Management
San Diego State University
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