Kenna Dry
Calhan,CO
Summary
Successful Flight Attendant with strong dedication to safety and customer service. Smart and polished with dynamic interpersonal skills. Known for excellent service and friendly, personable attitude.
Experienced professional offers several years working in customer service/airline industry. Proven skills in responding to emergency situations and maintaining calm demeanor under pressure. Pursuing flight attendant position to provide exceptional customer service to travelers.
Overview
36
36
years of professional experience
Work History
Flight Attendant
SkyWest Airlines
St. George, UT
08.2021 - Current
- Assist pilots during pre-flight responsibilities, to include, but not limited to, inspections of emergency equipment, flight details, service plans, weight and balance, and ensuring the cabin is in a safe state for takeoff.
- Provide excellent customer service during flights to passengers that ensures their comfort and safety.
- Monitor the aircraft for the duration of the flight for suspicious behavior and deescalate any possible dangerous or disruptive situations.
- Communicate proper emergency procedures with passengers and demonstrate proper use job safety equipment.
- Conduct post-flight responsibilities, to include, but not limited to, inspecting the cabin and preparing the aircraft between flights, ensuring all Federal Aviation Administration (FAA) and safety standards are met.
Customer Service Representative
?Kansas Turnpike Authority (KTA)
Wichita, KS
06.2018 - 03.2021
- Provided primary customer support to internal and external customers in a fast-paced environment.
- Assisted with Kansas Turnpike Authority's (KTA) largest multi-million dollar account,
- Analyzed accounts and service histories to identify trends, subsequently utilizing that data to identify and mitigate potential problems.
- Provided information to customers regarding KTA's charge card and payment programs while assisting in opening and activating new accounts.
- Maintained customer service satisfaction with forward thinking, focused on addressing customer needs and resolving issues or concerns.
Toll Collector
Kansas Turnpike Authority (KTA)
Wichita, KS
02.2002 - 06.2018
- Managed a wide variety of customer service and administrative tasks to resolve customers' issues quickly and efficiently.
- Provided an elevated customer experience to generate a loyal clientele by ensuring resolution to customer concerns, while demonstrating empathy and resolving any issues that would arise immediately.
- Built long-term relationships with customers, ensuring they remained informed regarding purchases and promotions, while ensuring services provided were tailored to the customer's needs.
- Held in a position of trust as key holder for the entire assigned work area.
- Recipient of excellent 'Secret Shopper' and toll audit reports and evaluations.
- Provided service to hundreds of customers daily.
Educational Support Staff
Futures Unlimited Preschool
Wellington, KS
08.1994 - 06.2000
- Worked directly with the classroom teacher to assist in preparing classroom materials in order to meet daily educational goals.
- Maintained accurate and detailed records of attendance, health and safety, emergency contact information, and incident reports.
- Communicated with children's guardians about daily activities, behavior, and any behavior issues.
- Managed general housekeeping duties, including but not limited to supervising children, feeding, and organizing daily activities, all while providing a stable and consistent environment.
Assistant Manager/Customer Support Executive
Shane Dry Lawn Mower Service/Rental houses
Wellington, KS
03.1988 - 10.1993
- Managed record books for all rental locations and ensured timely rent payments in accordance with tenant contracts.
- Obtained permits, clearances, certificates, and approval from local, state, and federal agencies.
- Worked directly with clients to ensure services and specific needs were met for each rental property.
- Ensured all properties were market-ready at all times between rental contracts.
Education
Training And Certifications - Flight Attendant
Skywest Airlines Flight Attendant Training
Salt Lake City, UT08-2021
High School Diploma -
Oxford High School
Oxford, KS05-1986
Skills
- Adapts in dynamic environments and stressful situations
- Excellent communication and customer service skills
- Maintains professionalism at all times
- Communicates effectively in a team environment
- Manages and resolves conflicts in a efficient manner
- Strict adherence to procedure and policy
- Able to deconflict and deescalate potentially dangerous or hostile situations
Timeline
Flight Attendant
SkyWest Airlines
08.2021 - Current
Customer Service Representative
?Kansas Turnpike Authority (KTA)
06.2018 - 03.2021
Toll Collector
Kansas Turnpike Authority (KTA)
02.2002 - 06.2018
Educational Support Staff
Futures Unlimited Preschool
08.1994 - 06.2000
Assistant Manager/Customer Support Executive
Shane Dry Lawn Mower Service/Rental houses
03.1988 - 10.1993
Training And Certifications - Flight Attendant
Skywest Airlines Flight Attendant Training
High School Diploma -
Oxford High School
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