Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenna Dunivin

Sedro-Woolley,WA

Summary

Adept at enhancing operational efficiency and customer satisfaction, my tenure at Woods Logging Supply showcased my ability to manage documentation and resolve issues swiftly, underlining my keen attention to detail and exceptional time management skills. Achievements include streamlining communication processes and significantly improving document organization, contributing to a more productive work environment.

Overview

7
7
years of professional experience

Work History

Branch Administrative Coordinator

Woods Logging Supply
10.2017 - Current
  • Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
  • Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
  • Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
  • Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
  • Enhanced communication between departments with timely and accurate preparation of reports and documents.
  • Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
  • Maintained a well-organized filing system to ensure easy access to important records and documents.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Interceded between employees during arguments and diffused tense situations.
  • Monitored front areas so that questions could be promptly addressed.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.

Front Counter/ Cook

Annie’s Pizza
04.2022 - 10.2023
  • Recommended products that met customer needs, emphasizing quality and usefulness.
  • Maintained stock and replenished workstation products.
  • Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
  • Operated register efficiently, reducing wait times and improving customer experience.
  • Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
  • Recommended additional items to customers before completing orders and advising patrons of monetary totals.
  • Professionally answered telephones and responded to customer inquiries.
  • Performed arithmetic functions handling cash, close checks and balance register.

Scale House Operator

Sierra Pacific
07.2019 - 10.2021
  • Verified track sheet and communicated with transloaders to monitor accuracy of loaded products.
  • Consistently met deadlines for reporting requirements by efficiently organizing paperwork, digital files, and other necessary documentation.
  • Maintained tidy work area to reduce likelihood of accidents.
  • Used Software to track products as they arrived at and departed from facility.
  • Increased operational efficiency by cross-training in various roles within the facility, expanding versatility and adaptability to changing demands.
  • Collaborated with truck drivers and site personnel to resolve any weight discrepancies or issues promptly.
  • Answered customer calls professionally and routed to appropriate person.
  • Communicated with operators to share information related to product.
  • Achieved safer working conditions by enforcing strict safety guidelines for all scale house visitors.
  • Enhanced customer satisfaction by providing prompt and accurate weighing services.
  • Reduced downtime during peak periods by effectively managing queue lines for incoming trucks awaiting weigh-in services.
  • Greeted customers and provided excellent service to internal and external clients.
  • Weighed and measured mulch materials and updated records with collected data.

Education

Diploma -

Sedro Woolley High School
Sedro-Woolley, WA
06.2022

Skills

  • Attention to Detail
  • Data Entry
  • Time Management
  • File Organization
  • Office Administration
  • Document Management
  • Microsoft Excel
  • Inbound phone call handling
  • Documentation and Recordkeeping
  • Telephone Etiquette
  • Calendar Management
  • Microsoft Access
  • Office inventory management
  • Bookkeeping

Timeline

Front Counter/ Cook

Annie’s Pizza
04.2022 - 10.2023

Scale House Operator

Sierra Pacific
07.2019 - 10.2021

Branch Administrative Coordinator

Woods Logging Supply
10.2017 - Current

Diploma -

Sedro Woolley High School

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Kenna Dunivin