Kenna Eastland
Orangevale,CA
Summary
Warm and friendly team member helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent and Customer Service Representative in a busy and successful setting.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Vagabond Inn
06.2023 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Shift Manager
Supercuts
01.2022 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Promoted a positive work environment through open communication and constructive feedback.
Product Manager
Supercuts
01.2022 - Current
- Collect and adjust inventory in the computer system
- Place order of all products needed for sale and for stylist use
- Put away and organize orders with 100+ products
- Make and create pricing labels; switch out labels depending on price changes; clean every product and product shelving
- Order office items and paper essentials for salon managers
- Efficiently communicate with up to three managers on updates for orders or answer any product-related questions they may have
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Improved product functionality with innovative design solutions, resulting in increased sales conversions.
CSR - Customer Service Representative
Supercuts
01.2016 - Current
- Welcome up to 70 customers daily upon arrival
- Operate multi-line phone system and speak with up to 100 people daily via telephone answering questions and scheduling their services
- Check customers in and out of the computer system and handle payments
- Schedule appointments for up to four stylists daily; creating their schedules for the day
- Make confirmation calls for scheduled appointments for the following day/week
- Keep the salon clean and organized following Cosmetology State Board standards
- Multitask in a fast-paced environment while upholding a positive attitude
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
Education
Bachelors Degree in Psychology - Psychology
California State University, Sacramento
Sacramento, California12.2024
Associates Degree for Transfer (AA-T) Psychology -
Folsom Lake College
Folsom, California01.2022
Associates Degree (AA) Interdisciplinary Studies - Social and Behavioral Sciences -
Folsom Lake College
Folsom, California01.2022
High School Diploma -
Bella Vista High School
Fair Oaks, California01.2016
Skills
- Customer Service
- Patience
- Cash Handling
- Professional phone etiquette
- Strong communication skills
- Knowledge of Microsoft Office
- Problem solving
- Ability to work under pressure
- Ability to learn new technology quickly
- Attention to detail
- Organized
Certification
Notary Public (2021)
Timeline
Front Desk Agent
Vagabond Inn
06.2023 - Current
Shift Manager
Supercuts
01.2022 - Current
Product Manager
Supercuts
01.2022 - Current
CSR - Customer Service Representative
Supercuts
01.2016 - Current
Bachelors Degree in Psychology - Psychology
California State University, Sacramento
Associates Degree for Transfer (AA-T) Psychology -
Folsom Lake College
Associates Degree (AA) Interdisciplinary Studies - Social and Behavioral Sciences -
Folsom Lake College
High School Diploma -
Bella Vista High School
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