Kenna Hutton
Devils Tower,WY
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged my time management and customer service skills at Best Western/Devils Tower Inn to significantly improve guest satisfaction. My background spans front desk management to culinary expertise, consistently achieving operational excellence and fostering positive relationships.
Bringing positive attitude and strong teamwork skills to kitchen environment. Knowledge of food safety and sanitation practices combined with ability to follow recipes and prepare ingredients. Dedicated to creating delicious meals and contributing to high-quality dining experience.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Front Desk Clerk
Best Western/Devils Tower Inn
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Provided exceptional customer service for a positive guest experience, resulting in repeat business.
- Collected room deposits, fees, and payments.
- Collaborated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
- Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
- Stayed knowledgeable about hotel services, local attractions, and events to provide accurate information to guests upon request.
- Contributed to team goals by maintaining a positive attitude and supporting coworkers during busy periods or challenging situations.
- Assisted colleagues as needed for seamless operations across departments in the hotel setting.
- Ensured the security of guests'' personal belongings by managing key card access systems properly.
- Streamlined check-in and checkout processes to improve efficiency and reduce wait times.
- Communicated effectively with management on daily occurrences or potential issues affecting hotel operations or guest experiences.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system and enthusiastically greeted callers.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Developed and maintained positive relationships with guests for satisfaction.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Ranch Hand
Hutton Land & Livestock, Inc
01.2007 - Current
- Repaired damaged fences to secure livestock within designated areas.
- Herded livestock using horses or ranch ATVs.
- Maintained equipment and ranch structures.
- Repaired equipment and animal living spaces.
- Performed repairs and preventive maintenance on equipment and property.
- Moved livestock by herding animals to different ranch locations to avoid pasture damage.
- Kept grounds clean and orderly by monitoring and repairing fences, shoveling snow and removing debris.
- Branded and tagged livestock for proper identification and security when lost and stolen.
- Ensured healthy livestock through regular monitoring, vaccination, and treatment of illnesses.
- Enhanced ranch safety by conducting regular equipment maintenance checks and repairs.
- Cared for about Number animals by feeding, watering, vaccinating and assisting with birthing.
- Assisted in the safe birth of livestock by monitoring pregnant animals closely and acting as a birthing assistant when necessary.
- Maintained high-quality pastures by implementing proper irrigation, fertilization, and weed control methods.
- Increased cattle production with strategic breeding programs and effective herd management practices.
- Streamlined feeding processes, ensuring all animals received proper nutrition tailored to their needs.
- Negotiated with suppliers to secure high-quality feed and supplies at cost-effective prices.
- Ensured optimal animal health by administering vaccines and treatments as required.
- Enhanced ranch safety with regular maintenance of fences and equipment.
- Facilitated smoother operations by maintaining and repairing ranch vehicles and machinery as needed.
- Implemented effective breeding strategies to increase livestock quality, keeping detailed records of lineage and health.
- Improved pasture management through systematic rotational grazing techniques.
- Rotated animals between grazing areas to provide enough access to food.
- Observed animals and notified supervisor of signs of illness.
- Oversaw feeding, watering and health monitoring of Type stock, prioritizing health and wellness.
- Examined animals for signs of sickness and overall herd health.
- Patrolled grazing grounds using ATVs and horses to monitor animals and determine movement, care or health-related needs.
- Used Type tractor to improve harvesting of Type crops.
- Dipped or bathed animals with appropriate applications to control parasites.
Cook
Devils Tower View
11.2023 - 07.2024
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Communicated closely with servers to fully understand special orders for customers.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Showcased excellent knife skills for precise cutting and preparation of various ingredients.
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
- Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
- Enhanced flavor and presentation of traditional dishes with creative twists, receiving positive feedback from patrons.
- Coordinated with front of house to ensure smooth service during busy periods, enhancing customer dining experience.
- Optimized use of kitchen equipment to speed up cooking times without compromising food quality.
- Conducted regular quality checks on ingredients, ensuring only best were used in meal preparation.
- Prepared diverse cuisines to meet customer dietary needs and preferences, elevating dining experience.
- Enhanced kitchen efficiency by streamlining prep work processes.
- Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
- Managed time effectively to ensure timely meal preparation, even during peak hours.
- Streamlined food preparation process, increasing kitchen productivity.
- Maintained food safety and sanitation standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Managed opening and closing shift kitchen tasks.
- Prepared and served various food items in fast-paced Type environment.
- Monitored food quality and presentation to maintain high standards.
- Measured and mixed ingredients according to precise recipes for best results.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked
Sales Associate
Devils Tower Trading Post
03.2023 - 11.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Education
Bachelor Of Science In Psychology - Psychology
Capella University
Online04.2014
Associate Health And Human Services - Pre Requists
University of Phoenix
Tempe, AZ03.2010
Diploma - Required
Campbell County High School
Gillette, WY05.1994
Skills
- Time management
- Customer service
- Hospitality services
- Administrative skills
- Problem-solving skills
- Listening skills
- Payment processing
- File management
- Guest relations
- Hospitality management
- Cash handling
- Word processing
- Multi-line phone systems
- Effective planning
- Reservation management
- Guest reception
- Hotel services and hospitality
- Room booking
- Front desk management
- Guest services
- Credit and cash payments
- Front office support
- Oral and written communications
- Administrative support
- Clerical duties
- Safety and security procedures
- Guest accommodations
- Housekeeping
- Documentation
- POS systems
- Phone and email etiquette
- Payment collection
- Data entry
- Office organization
- Detail-oriented
- Data confidentiality
- Food Prep
- Sanitary kitchen area
Certification
Obtained my BLS on December 28, 2024
Timeline
Cook
Devils Tower View
11.2023 - 07.2024
Sales Associate
Devils Tower Trading Post
03.2023 - 11.2023
Ranch Hand
Hutton Land & Livestock, Inc
01.2007 - Current
Obtained my BLS on December 28, 2024
Front Desk Clerk
Best Western/Devils Tower Inn
Bachelor Of Science In Psychology - Psychology
Capella University
Associate Health And Human Services - Pre Requists
University of Phoenix
Diploma - Required
Campbell County High School
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