Kenna Johnson
Chicago,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Plumbing Technician
Jasper I Williams
05.2022 - 07.2023
- Installed, repaired and maintained water, gas and sewer systems.
- Maintained, installed, repaired and altered piping systems, plumbing fixtures, traps and soil waste and vent pipes.
- Established and maintained positive working relationships with supervisors, co-workers and customers.
- Worked non-standard and on-call hours and weekends on rotational basis and patiently focused on customer needs.
Repair Service Technician
Hi Way Tractor & Equipment
07.2021 - 03.2022
- Maintained optimal supply levels and organized materials to maximize productivity.
- Tested machines to determine proper functioning.
- Laid out smooth and efficient routes in order to accomplish daily requirements and achieve production targets.
- Referred to manuals and wiring diagrams to gather information needed to repair machines.
Courier & Delivery
Walmart
05.2020 - 06.2021
- Drove safely at all times to avoid accidents and harm.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Followed company policies and procedures during shift.
Warehouse Packer
USPS
04.2019 - 12.2020
- Packed, weighed and shipped items per customer specifications.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Operated tape machines, scales and label printers to package items correctly.
Call Center Representative Remote
Amazon
02.2018 - 03.2020
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Freight Handler
Home Depot
06.2016 - 12.2017
- Loaded and unloaded trucks.
- Collaborated with team members to resolve challenges and improve productivity.
- Inspected freight for any damage or faults prior to loading.
- Maintained clean and organized work area to improve efficiency and comply with regulations.
Education
High School Diploma -
Simeon Career Academy
Chicago 05.2017
Skills
- Reading Comprehension
- Construction Materials
- Safety Techniques
- Project Specifications
- Plumbing Understanding
- Critical Thinking
- Emergency Situations
- Residential Plumbing
- Creative Solutions
Accomplishments
- Supervised team leader of staff members.
- Resolved product issue through consumer testing.
- Speaker and Mentee for public schools throughout the city of Chicago
Timeline
Plumbing Technician
Jasper I Williams
05.2022 - 07.2023
Repair Service Technician
Hi Way Tractor & Equipment
07.2021 - 03.2022
Courier & Delivery
Walmart
05.2020 - 06.2021
Warehouse Packer
USPS
04.2019 - 12.2020
Call Center Representative Remote
Amazon
02.2018 - 03.2020
Freight Handler
Home Depot
06.2016 - 12.2017
High School Diploma -
Simeon Career Academy
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