Summary
Overview
Work History
Education
Skills
Timeline
Server

Kenna MacKay

Salt Lake City,UT

Summary

Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs.

Overview

3
3
years of professional experience

Work History

Server

Legends Sports Pub & Grill
Salt Lake City, UT
05.2021 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Customer Service Specialist

Bearlake Funtime
Garden City, ID
05.2019 - 09.2019
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Handled over [Number] calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
  • Recorded product or service failure complaints and notified appropriate departments.
  • Devised innovative strategies to improve customer satisfaction scores and meet company goals.

Nanny

Huffman Holladay
Holladay Utah , Utah
08.2018 - 05.2019
  • Supported children in play activities, meals and snacks, hygiene and socialization.
  • Assisted with light housekeeping duties as well as running errands.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Prepared tasty, healthy meals for children to encourage good eating habits.
  • Played games, worked on puzzles and read books to young children.
  • Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
  • Taught children everyday skills and language.
  • Monitored schedules to maintain sleeping, eating and school schedules for children.
  • Developed games and activities using arts and crafts to support learning and verbal skills.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Read and discussed stories with children to boost literacy and reading comprehension skills.
  • Involved children in caring for household pets and chores.
  • Studied and researched food allergies to understand requirements for individuals with such conditions.
  • Stayed current on toy and child-related recalls and safety warnings.
  • Identified warning signs of emotional and developmental problems in children.

IT Technician

DigiCert
Lehi Utah , Utah
12.2017 - 05.2018
  • Performed maintenance tasks on PCs, networks and mobile devices.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Analyzed [Type] issues to identify troubleshooting methods needed for quick remediation.
  • Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
  • Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.
  • Configured systems according to prescribed software and hardware frameworks.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
  • Monitored systems in operation and input commands to troubleshoot areas.
  • Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.
  • Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Served at internal helpdesk, accepting and resolving calls or delegating more severe issues to [Job title].

Education

Bachelor of Arts - Interior Design

Utah Valley University
Orem, UT

Associate of Arts - Cosmetology

Utah Valley University
Sandy Utah
11.2020

Skills

  • Transactions and Cash Handling
  • Dining Room Cleaning and Upkeep
  • Customer Service and Rapport
  • Specials Promotion and Upselling
  • Team Player
  • Warm and Friendly
  • Interpretation and Translation Services
  • Customer Data Confidentiality
  • Understanding Customer Needs
  • Responding to Difficult Customers
  • Self-motivated professional
  • Collaboration
  • Flexible & Adaptable
  • Conflict resolution
  • Microsoft Office
  • Customer Service
  • Good listening skills
  • Active Listening
  • Teambuilding
  • MS Office
  • Decision Making
  • Written Communication
  • Interpersonal Communication
  • Adaptability
  • Multitasking abilities
  • Computer proficiency
  • Leadership

Timeline

Server

Legends Sports Pub & Grill
05.2021 - Current

Customer Service Specialist

Bearlake Funtime
05.2019 - 09.2019

Nanny

Huffman Holladay
08.2018 - 05.2019

IT Technician

DigiCert
12.2017 - 05.2018

Bachelor of Arts - Interior Design

Utah Valley University

Associate of Arts - Cosmetology

Utah Valley University

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Kenna MacKay