Kenna Martin
Douglasville,GA
Summary
To obtain a position where I can be an asset to my employer’s business operations while utilizing exceptional interpersonal skills, and a professional work ethic.
Overview
19
19
years of professional experience
Work History
Assistant Manager
Ross, Inc
Atlanta, GA
08.2009 - 11.2021
- Assisted store manager with coordination of daily store operations
- Maintained accurate knowledge of current product promotions, and company policies/procedures to ensure quality customer delivery
- Received and processed cash and credit payments for instore purchases, returns/exchanges, etc
- Delivered a positive and upbeat attitude to generate an outstanding customer experience
- Exceeded daily sales quota to increase department productivity
- Maintained a friendly environment, utilizing good judgement, prioritizing daily task operations, and safety procedures.
Customer Service Representative
Credit Services
Marietta, GA
10.2004 - 08.2009
- Answered, screened, and processed inbound calls using Call Management Systems and Web Based Applications
- Addressed customer inquiries via phone, email, and chat in a timely manner demonstrating outstanding quality assurance practices
- Improved company database efficiency by changing and updating contact and account information
- Interpreted and maintained numerical data for customer billing and payments
- Produced high quality results in areas of leadership and interpersonal effectiveness
Shipping and Receiving Clerk
ConMed
Lithia Springs, GA
11.2020 - 07.2022
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Inspected merchandise and sent damaged pieces for repair before shipment.
Assembler
Material In Motion
Fairburn, GA
11.2022 - Current
- Assembled components with minimal supervision, exceeding expected project milestones.
- Completed durable assemblies and subassemblies with hand and power tools.
- Followed outlined specifications to implement assembly plans.
- Conducted quality assurance inspections on finished components and identified issues.
- Obtained appropriate tooling and fixtures for each assembly job.
- Disassembled, reassembled and corrected changeover.
Education
Associate of Arts - Business Management
Atlanta Technical College
Skills
- Special Skills
- Retail, Cash handling, Microsoft Office Suite (Word, Power Point, Excel), Internet, Keyboard 40 WPM, Customer Service Applications (CRM, Citrix)
- Shipment Scheduling
- Labeling Boxes
- Accuracy
- Hand Tools and Machinery
- Quality Assurance Requirements
- Building Materials
- Mathematical Computation
- Lockout and Tagout Processes
- Shipment Receiving and Processing
- Safe Driving
- Instructions Adherence
- Comparing Plans
- SAP Software
- Gluing and Taping
- Data Collections
- Environmental Compliance
- Product Inventories
- Test Data
- Quality Assurance Inspections
- Customer Satisfaction
- Routine Inspections
- Hand Trucks
- Production Line Collaboration
- Power Supplies
- Power Wrenching
- Rubber Mallets
- Training Junior Team Members
- Safety Protocols
- Electronic Circuits
- Operational Efficiency
- Dial Indicators
- Equipment Inspection
- Final Product Testing
- Wire Bonders
- Filing Paperwork
- Basic Mathematical Abilities
- Item Transport
- Job Specifications
- Product Specifications
- Safety Policies and Procedures
- Daily Logs
- Employee Performance
- Power Drills
- Safe Work Practices
- Loss Prevention Strategies
- Skilled in Final Assembly Processes
- Drilling and Tapping Skills
- Product Packaging
- Line Work
- Measuring Tools
- Assembly Line Understanding
- Mechanical Assembly Expertise
- Stacks Understanding
- Automatic Assembly Operations
- Assembly and Production
- Assembly Understanding
Timeline
Assembler
Material In Motion
11.2022 - Current
Shipping and Receiving Clerk
ConMed
11.2020 - 07.2022
Assistant Manager
Ross, Inc
08.2009 - 11.2021
Customer Service Representative
Credit Services
10.2004 - 08.2009
Associate of Arts - Business Management
Atlanta Technical College
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