Kenna Milam

• Supervise children during indoor and outdoor playtime, ensuring their safety at all times.
• Facilitate group activities that encourage cooperation and positive interactions among children.
• Communicate with children's parents and guardians about daily activities, behaviors and problems.
• Administer first aid and medication in accordance with health and safety regulations.
• Develop and enforce positive strategies to encourage good behavior.
• Participate in staff meetings, workshops, and conferences to discuss and improve instructional methods.

• Facilitate transactions and set up memberships for guests.
• Answer customer inquiries via phone and in person.
• Maintain flexibility in working in various areas of the zoo, including admissions and the restaurant.

Seasonal Position

• Work on freight, and push the product.
• Monitor the sales floor to identify customers in need of assistance, and merchandise requiring replenishment.
• Assist with special projects, such as the store's grand opening, and reorganizing the store layout.
• Provide excellent customer service, resolving issues, and answering queries promptly.
• Arrange merchandise for display to highlight new styles, attract customers, and enhance sales.

• Greeted guests upon arrival, providing a warm and welcoming atmosphere.
• Maintained cleanliness and organization of the front-of-house area, including the lobby and restrooms.
• Coordinated with back-of-house staff to ensure timely preparation and delivery of orders.
• Operated cash registers accurately and efficiently processed payments from customers.

• Baked gourmet, vegan cinnamon rolls, and other baked goods from scratch.
• Created attractive dessert trays for catering events.
• Met with customers to discuss needed bakery items and take orders.
• Operated cash registers, processed transactions, and handled cash accurately.
• Maintained cleanliness of the front and back areas of the store by sweeping floors, wiping down counters, and restocking items.

Promoted from front-of-house to baker.

• Assisted in the training of new employees.
• Handled cash register transactions accurately while providing excellent customer service.
• Checked orders for quality and completeness.
• Supervised a team of 6+ during day and night shifts, ensuring efficient operation and customer satisfaction.
• Performed opening and closing procedures, such as setting alarm systems and counting money.
• Ensured that all safety protocols were followed at all times.

Promoted from team member to shift lead.